Vallure Jackson
Douglasville
Summary
Detail-oriented Front Desk professional with experience managing patient interactions, scheduling, and administrative processes. Bilingual, organized, and committed to improving patient satisfaction, customer service, and operational flow.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
Revive Orthopedics Spine & Sports Medicine
Lithia Springs, GA
03.2024 - Current
- Managed patient scheduling to optimize clinic flow and enhance appointment availability.
- Coordinated communication between medical staff and patients, ensuring clarity in treatment plans.
- Processed insurance verifications accurately to facilitate smooth billing procedures.
- Assisted in maintaining office organization, contributing to a welcoming environment for patients.
- Trained new staff on front desk procedures, promoting adherence to best practices in patient service.
- Handled high volumes of incoming calls of 30-40 per day, directing callers to appropriate departments for prompt assistance.
Front Desk Representative
Optim Healthcare
Hinesville, GA
03.2022 - 12.2023
- Managed patient check-in and check-out processes to enhance operational efficiency.
- Provided exceptional customer service by addressing patient inquiries and concerns promptly.
- Coordinated appointment scheduling using electronic health record systems to optimize provider availability.
- Assisted in maintaining a clean and welcoming front desk environment for all visitors.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
Warehouse Associate
Tackle Direct
Egg Harbor, NJ
05.2021 - 01.2022
- Conducted inventory checks to maintain accurate stock levels and minimize discrepancies.
- Collaborated with team members to optimize workflow and improve order fulfillment processes.
- Monitored shipping and receiving processes to ensure timely delivery of products to customers.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assisted in developing standard operating procedures that improved overall operational efficiency.
Education
High School Diploma -
Hammonton Highschool
Hammonton, NJ2019
Skills
- Administrative skills
- POS systems
- Customer service management
- Schedule management
- Registration
- Training and mentoring
Certification
Basic Life Support (BLS) Certification
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Coordinator
Revive Orthopedics Spine & Sports Medicine
03.2024 - Current
Front Desk Representative
Optim Healthcare
03.2022 - 12.2023
Warehouse Associate
Tackle Direct
05.2021 - 01.2022
High School Diploma -
Hammonton Highschool