Nedra Rogers
Columbus
Summary
Results-driven Recruiting Specialist known for high productivity and efficiently completing recruitment tasks. Skilled in talent acquisition strategies, candidate screening, and interview coordination. Excel in communication, problem-solving, and adaptability to fast-paced environments. Committed to leveraging these skills to identify and engage top talent effectively.
Overview
24
24
years of professional experience
Work History
Staffing & Recruiting Specialist
Van Quick Lab/Van Quick Professional Services
Columbus
03.2023 - Current
- Developed and maintained candidate pipelines for various positions within the organization.
- Collaborated with hiring managers to define job requirements and candidate profiles.
- Conducted interviews and assessed candidate fit for multiple roles in the company.
- Facilitated onboarding processes to ensure smooth integration of new hires into teams.
- Provided training and support to junior recruiters on best practices in talent acquisition.
- Implemented strategies to enhance employer branding and attract top talent effectively.
- Engaged with external recruitment agencies to expand sourcing channels and networks.
- Reviewed resumes and applications to evaluate experience level and suitability for position.
- Developed relationships with universities, alumni associations, community organizations, staffing agencies, and other sources to identify talent pools for current and future openings.
- Coordinated the onboarding of new hires by preparing paperwork and conducting orientation sessions.
- Provided guidance on interview questions, feedback, and selection decisions.
- Developed and implemented recruiting strategies to attract qualified candidates.
- Maintained accurate records of all recruitment activities in Applicant Tracking System.
- Recruited candidates for roles and used diverse screening tools to identify qualified talent.
- Managed candidate communication throughout the recruiting process via email or phone calls.
- Identified qualified candidates through sourcing techniques such as job boards, social media, and internal databases.
- Advised management on best practices in interviewing techniques and use of assessments.
- Conducted initial phone screens with potential candidates to determine qualifications.
- Created job postings for open positions using appropriate keywords and descriptions.
- Facilitated employee relations initiatives such as employee referral programs or exit interviews.
- Performed reference checks on selected candidates prior to hire.
- Assisted in developing a diversity recruitment strategy to attract underrepresented groups into the organization's workforce.
- Ensured compliance with federal regulations related to employment practices including EEO laws.
- Analyzed trends in applicant flow data to identify areas that need improvement.
- Participated in career fairs to network with potential candidates.
- Contacted all job applicants to inform them of their application status.
- Supervised, coached, and mentored recruiters to achieve individual and school recruitment targets.
- Defined recruitment quotas, developed marketing budgets and maintained staffing levels to achieve recruitment goals.
- Developed relationships with field team to assist in developing pool of candidates.
- Grew company market plans by exceeding projected and forecasted recruitment targets.
- Established and administered comprehensive student recruitments programs to meet organizational objectives.
- Screened resumes and applications to identify suitable candidates for open positions.
- Advised management on recruitment trends and strategies to remain competitive in the job market.
- Provided regular updates and feedback to candidates throughout the recruitment process to ensure a positive candidate experience.
- Utilized various sourcing techniques, including social media, job boards, and networking events, to attract top talent.
- Coordinated participation in job fairs and recruitment events to promote the company and attract talent.
- Utilized applicant tracking systems to streamline recruitment processes and documentation.
- Provided guidance and coaching to candidates on interview techniques and company culture.
- Implemented candidate tracking systems to streamline recruitment processes.
- Managed full-cycle recruiting processes, from initial sourcing to offer negotiation.
- Negotiated salary and benefits packages with candidates, ensuring alignment with budget constraints and market rates.
- Led employer branding initiatives to enhance the company's image as a desirable employer.
- Delivered training sessions to hiring managers on effective interviewing and selection techniques.
- Coordinated and scheduled interviews, facilitating smooth communication between candidates and hiring teams.
- Maintained a talent pipeline of potential candidates for future job openings.
- Hired employees and processed hiring-related paperwork.
- Sourced, qualified and conducted screening interviews with job candidates.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Prepared or maintained employment records using human resources management system software.
- Analyzed employment-related data and prepared reports.
Senior Fraud Analyst
Regions Bank
08.2021 - Current
- Analyzed fraud patterns to identify and mitigate risks in customer accounts.
- Collaborated with cross-functional teams to enhance fraud prevention strategies.
- Reviewed and investigated suspicious transactions using advanced analytics tools.
- Assisted in the development of training materials related to fraud prevention techniques.
- Developed automated solutions that can be used to identify potential fraudulent activities quickly.
- Participated in meetings with law enforcement agencies regarding investigation of fraudulent cases.
- Developed and implemented strategies for detecting, preventing, and responding to fraud incidents.
- Documented all investigations conducted including steps taken, results obtained and conclusions reached.
- Provided detailed recommendations on how to prevent future frauds in a timely manner.
- Analyzed and investigated suspicious activity reports to identify potential fraud cases.
- Performed regular reviews of existing policies and procedures related to fraud detection and prevention efforts.
- Performed risk assessment of customers based on their profiles, behaviors and past records.
- Monitored customer accounts for any unusual or suspicious activities.
- Collaborated with internal teams such as legal, compliance, operations and IT departments to ensure effective fraud management processes are in place.
- Prepared presentations for senior management detailing all recent developments related to fraud control initiatives.
- Reviewed transaction patterns to detect fraudulent activities across multiple channels.
- Conducted data analysis using various software tools such as SAS, SQL, and Excel.
- Identified areas of improvement within the organization's anti-fraud programs through research and data analysis.
- Ensured compliance with laws, regulations, guidelines governing banking security practices.
- Maintained up-to-date knowledge about emerging trends in financial crime technologies.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
- Made recommendations for closing accounts and performed associated follow-up.
- Tracked chargeback activity to identify best practices for determining fraud.
- Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio.
- Monitored compliance with regulatory requirements related to fraud management.
- Conducted risk assessments to improve operational procedures and policies.
- Provided insights and recommendations based on fraud trend analysis reports.
- Assisted in the implementation of new fraud detection technologies and systems.
- Investigated possible fraudulent transactions by gathering evidence from internal systems and external sources.
- Created comprehensive reports summarizing findings on suspected fraudulent activities along with recommended actions taken or needed.
Staffing & Recruiting Specialist
Vanmar Staffing Solutions
Columbus
01.2017 - 12.2021
- Conducted full-cycle recruitment for various roles within the organization.
- Collaborated with hiring managers to define job requirements and candidate profiles.
- Utilized applicant tracking system to manage candidate pipelines efficiently.
- Facilitated interview processes, ensuring a smooth experience for candidates.
- Coordinated onboarding procedures for new hires within the company framework.
- Provided training and support to junior recruiting team members as needed.
- Maintained up-to-date knowledge of industry trends and best recruitment practices.
- Reviewed resumes and applications to evaluate experience level and suitability for position.
Assistant Manager / Recruiting Support
Navy Federal Credit Union
Columbus
06.2016 - 08.2021
- Coordinated daily operations and staff schedules for efficient branch functioning.
- Assisted in developing training materials for new employees and ongoing staff development.
- Managed customer inquiries and resolved issues to enhance member satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Updated and maintained databases with current information.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed routine maintenance and repair.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted testing of software and systems to ensure quality and reliability.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Claims Analyst
Blue Cross Blue Shield of Georgia
Columbus
06.2013 - 06.2016
- Analyzed claims data for accuracy and compliance with policy guidelines.
- Reviewed documentation to determine eligibility for insurance benefits.
- Collaborated with healthcare providers to resolve claim discrepancies.
- Communicated with clients regarding claims status and necessary information.
- Processed complex claims using electronic claims management systems.
- Identified trends in claims processing to improve operational efficiency.
- Mentored junior analysts on best practices in claims analysis procedures.
- Developed training materials for new employees on claims processing protocols.
- Conducted investigations to gather evidence in support of claims resolution.
- Verified documents to ensure accuracy of information provided by customers.
- Investigated claim and settlement deals and reviewed coverage determinations.
Bank Teller Supervisor
Wachovia Bank
Columbus
05.2002 - 06.2013
- Trained new tellers on bank policies and customer service techniques.
- Supervised daily operations and workflow of bank teller staff.
- Ensured compliance with banking regulations and internal controls.
- Resolved customer inquiries and issues efficiently and professionally.
- Conducted performance evaluations for teller team members regularly.
- Coordinated schedules to optimize staffing during peak hours.
- Maintained accurate records of transactions and teller activities.
- Resolved customer complaints promptly and efficiently.
- Generated reports and notification letters to distribute to account holders.
- Scheduled staff shifts according to business needs and staffing requirements.
- Implemented new policies and procedures when needed.
- Developed strategies to improve customer service standards.
- Processed customer requests for loans or other services, including verifying eligibility and preparing necessary documentation.
- Assisted in developing and implementing training programs for new tellers.
- Analyzed reports related to branch performance metrics such as sales goals, operational efficiencies, and customer satisfaction scores.
- Facilitated weekly meetings with the bank's management team about current issues facing the branch office.
Education
Columbia College
Chicago, ILSkills
- Candidate sourcing
- Interview coordination
- Applicant tracking
- Onboarding facilitation
Timeline
Staffing & Recruiting Specialist
Van Quick Lab/Van Quick Professional Services
03.2023 - Current
Senior Fraud Analyst
Regions Bank
08.2021 - Current
Staffing & Recruiting Specialist
Vanmar Staffing Solutions
01.2017 - 12.2021
Assistant Manager / Recruiting Support
Navy Federal Credit Union
06.2016 - 08.2021
Claims Analyst
Blue Cross Blue Shield of Georgia
06.2013 - 06.2016
Bank Teller Supervisor
Wachovia Bank
05.2002 - 06.2013
Columbia College