Vance Orion Vorathavorn
Patient Access Liaison
Newnan
Summary
Dynamic Patient Access Liaison at Keck Medicine of USC, adept at enhancing patient communication and implementing policies for improved access services. Skilled in medical terminology and relationship building, I excel in high-pressure environments, ensuring patient satisfaction and confidentiality while managing complex inquiries and fostering teamwork.
Overview
4
4
years of professional experience
Work History
Patient Access Liaison
Keck Medicine Of USC
03.2024 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Assisted in the development and implementation of new policies and procedures for improved patient access services.
- Enhanced communication between patients, medical staff, and insurance providers to ensure seamless coordination of care.
- Participated in regular team meetings to discuss patient access challenges and brainstorm solutions for ongoing improvement of services.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Managed a high volume of incoming calls, assisting patients with scheduling, cancellations, or inquiries related to their care.
Chick-fil-A Team Member
Chick-fil-A
12.2023 - 02.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Counter Server
Slapfish
12.2022 - 09.2023
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Processed cash, debit and credit card payments.
Seasonal Sales Associate
Leslies
04.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Busser
MGD Korean BBQ
09.2021 - 12.2025
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
Bachelor of Science - Business Administration And Management
Western Governors University
Salt Lake City, UT06-2027
Associate of Arts - Business Administration
Fullerton College
Fullerton, CA08-2024
Sunny Hills High School
Fullerton, CASkills
- Medical terminology
- Paging systems
- Collaboration
- Healthcare
- Customer service
- Problem-solving
- Friendly and outgoing
- Money handling
- Relationship building
- Phone and email etiquette
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionPaid time offPaid sick leaveTimeline
Patient Access Liaison
Keck Medicine Of USC
03.2024 - Current
Chick-fil-A Team Member
Chick-fil-A
12.2023 - 02.2024
Counter Server
Slapfish
12.2022 - 09.2023
Seasonal Sales Associate
Leslies
04.2022 - 09.2022
Busser
MGD Korean BBQ
09.2021 - 12.2025
Bachelor of Science - Business Administration And Management
Western Governors University
Associate of Arts - Business Administration
Fullerton College
Sunny Hills High School
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