VANESSA A. HAY
32 Maple Lakes Ct, Cataula
Summary
Results-driven individual with experience in customer service. Extremely flexible, energetic and adaptable to change. Very personable and easily interacts and works with others. Excellent computer skills with proficiency in Microsoft Word, PowerPoint and familiarization with Microsoft Excel. (60 wpm)
Overview
6
6
years of professional experience
Work History
Bartender
Billiards on Broad
03.2019 - 01.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Head Bartender
The Uptown Tap
05.2024 - 05.2025
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Served high customer volumes during special events, nights, and weekends.
Education
Associate of Science - Nursing
Columbus Technical College
Columbus, GA01-2027
Bachelor of Art - Nursing
University of Louisville
Louisville, Kentucky05.2013
Diploma - undefined
John Hardin High School
Radcliff, KY05.2009
Skills
- Staff training and supervision
- Attentive service
- Cash handling expertise
- Customer service
- Active listening
- Conflict resolution
- Computer proficiency
- Professional telephone demeanor
- Strong multitasking
- Highly reliable
- Customer service expertise
- Clear and effective communication
Timeline
Head Bartender
The Uptown Tap
05.2024 - 05.2025
Bartender
Billiards on Broad
03.2019 - 01.2024
Bachelor of Art - Nursing
University of Louisville
Diploma - undefined
John Hardin High School
Associate of Science - Nursing
Columbus Technical College
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