Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Vanessa Dumerville

Buford

Summary

Experienced Activities Assistant with a passion for enhancing the lives of seniors through resident support, program development, and entertainment coordination. Skilled in group facilitation and documentation with senior living experience. Possesses a friendly, positive attitude and social perceptiveness to develop strong relationships with residents.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Activities Assistant

Sunrise senior living
West Babylon
05.2024 - Current
  • Implemented new programs and activities to meet resident needs, interests and abilities.
  • Decorated facility or institution for holidays and special events.
  • Created detailed budgets and tracked expenses throughout the planning process.

Customer Service Representative

Lowes
Commack
06.2022 - Current
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Developed strong customer relationships and loyalty through effective communication.
  • Utilized problem-solving techniques to identify solutions for complex customer inquiries.
  • Conferred with customers by telephone or in-person to provide product or service information.
  • Determined charges for services requested and arranged for billing.
  • Referred unresolved customer grievances to designated departments for further investigation.

Medication Care Manager

Sunrise Assisted Living
West Babylon
12.2024 - 09.2025
  • Documented medication administration accurately in resident records.
  • Counseled patients on the use of medications, potential side effects, and other health-related topics.
  • Provided support for family members who are caregivers for elderly or disabled individuals taking multiple medications.l
  • Attended continuing education seminars related to medication management best practices.
  • Maintained updated knowledge of new drugs, indications, dosages, contraindications.
  • Provided medication management services to clients.

Education

Certified - Operations Management

Cornell University
Ithaca, NY
01-2025

Associate in Science (A.S.) - Liberal Studies

Farmingdale State College
Farmingdale, NY
12.2023

Skills

  • Resident support
  • Enrichment program development
  • Program Development
  • Group facilitation
  • Senior living experience
  • Documentation skills
  • Social Perceptiveness
  • Entertainment Coordination
  • Disability Awareness
  • Friendly, Positive Attitude
  • Conflict Resolution
  • Decision Making
  • Team Collaboration
  • First Aid Knowledge
  • Program development
  • Active listening
  • Relationship building

Refunds processing

Customer service

Data entry

Lead generation

Shipping and receiving

Credit adjustments

Retail store support

Multitasking and organization

Certification

CPR

References

  • William Hernandez Zelaya, Allied Universal Security Officer, (621) 278-8030, Williamhernandez1127@gmail.com
  • Lourdes Hernandez Zelaya, Sunrise Senior Living Activity Coordinator, (631) 671-3535, Lourdeshernandez.avc@sunriseseniorliving.com

Languages

  • French, Advanced
  • English, Fluent

Timeline

Medication Care Manager

Sunrise Assisted Living
12.2024 - 09.2025

Activities Assistant

Sunrise senior living
05.2024 - Current

Customer Service Representative

Lowes
06.2022 - Current

Certified - Operations Management

Cornell University

Associate in Science (A.S.) - Liberal Studies

Farmingdale State College

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Vanessa Dumerville