Vanessa Esquivel
Moultrie
Summary
I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. I am a hardworking and dedicated employee. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Office Manager
Savannah Heart Pine
Morven
03.2023 - Current
- Managed daily office operations and ensured efficient workflow.
- Oversaw inventory management and maintained office supplies.
- Cleaned the office
- Implemented filing systems to organize documents and records.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
- Organized company events including holiday parties, team building activities .
Owner
Simple Scents Candle Shoppe
05.2015 - 05.2023
- Conducted target market research to discover customer needs and analyze competitor trends.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Conducted audit inspections and independent checks to verify parts and materials.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Prepared annual budgets with controls to prevent overages.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Managed daily operations of a local candle shop specializing in artisanal scents.
- Developed unique candle recipes using high-quality wax and fragrance oils.
- Designed and arranged attractive displays to enhance customer shopping experience.
- Maintained relationships with existing clients by providing superior customer service.
Manager
Huddle House
04.2016 - 03.2022
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled costs to keep business operating within budget and increase profits.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established team priorities, maintained schedules and monitored performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed staff schedules to optimize labor and service levels.
- Trained new employees on customer service and food safety standards.
- Addressed customer concerns to enhance dining experience and satisfaction.
- Conducted performance evaluations to support employee development initiatives.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Shift Leader
Huddle
02.2015 - 04.2016
- Light cleaning during and at the end of each shift
- Lead by example
- Accurately handled all cash transactions
- Showed outstanding customer service to each customer
- Know the product of the company as well as the policy
- Made sure that the other serves stayed busy and got their side work done before they left.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Completed cash and credit card transactions accurately using POS software.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Trained new employees and delegated daily tasks and responsibilities.
- Conducted regular reviews of operations and identified areas for improvement.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Conducted performance reviews and provided staff with feedback and guidance.
Lead Waitress
Squares Diner
07.2007 - 04.2014
- Trained all new servers
- Professional at all times with co-workers and customers
- Took a count of the daily inventory as well as the monthly inventory
- Accurately handled all cash transactions
- Light cleaning during and after my shift
- Made sure my team had all their side work done before they left for the day
- Hired and fired as needed
- Counted the drawer down at the end of my shift
- Preformed shift change 3-4 times a week
- Handled all customer complaints in an understanding yet professional manner.
Education
Associate Of Business Administration - Human Resources Management
Southern New Hampshire University
Hooksett, NHGED -
Moultrie Tech
Sumner, GaSkills
- Strong communication skills
- Excellent ability to adapt to difficult situations
- Detail oriented
- Capable problem solver
- Customer relationship management
- Staff supervision
- Problem solving
- Time management
- Employee training
- Customer service
- Training and coaching
Timeline
Office Manager
Savannah Heart Pine
03.2023 - Current
Manager
Huddle House
04.2016 - 03.2022
Owner
Simple Scents Candle Shoppe
05.2015 - 05.2023
Shift Leader
Huddle
02.2015 - 04.2016
Lead Waitress
Squares Diner
07.2007 - 04.2014
Associate Of Business Administration - Human Resources Management
Southern New Hampshire University
GED -
Moultrie Tech
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