Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
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Vanessa Longano Hachani

Vanessa Longano Hachani

Jonesboro

Summary

Dynamic professional with extensive experience in customer service and team management at McDonald's. Proven track record in enhancing customer satisfaction through effective complaint resolution and comprehensive staff training. Expertise in point of sale operations and inventory control, consistently driving operational efficiency and team performance. Highly organized and proactive, with a strong commitment to fostering positive customer experiences.

Overview

22
22
years of professional experience
1
1
Certification
1
1

Hamburger University-Chicago Ill 2003

Work History

Cashier

Walmart
Austell
10.2011 - 11.2012
  • Processed customer transactions accurately, including cash, credit, and debit payments.
  • Provided excellent assistance with product inquiries to enhance customer satisfaction.
  • Maintained organized and clean checkout area to promote positive shopping experience.
  • Restocked merchandise regularly to ensure attractive presentation of shelves.
  • Trained new cashiers on efficient register operations and effective customer service techniques.
  • Resolved customer complaints promptly to maintain store loyalty and satisfaction.
  • Operated cash register efficiently, managing multiple payment methods with precision.
  • Executed high-volume transaction processing while ensuring accuracy and speed.

Assistant Store Manager

McDonald's Restaurant
Joelton
04.2001 - 06.2010
  • Supervised daily operations while ensuring adherence to company standards.
  • Trained and mentored team members on service protocols and procedures.
  • Managed inventory levels and ordered supplies to maintain adequate stock.
  • Resolved customer inquiries and complaints with professionalism and care.
  • Implemented promotional campaigns to drive customer engagement and increase sales.
  • Conducted quality checks on food preparation and service practices regularly.
  • Coordinated with management on operational improvements and employee performance reviews.
  • Performed frequent walk-throughs to maintain store appearance and professionalism.

Assistant Store Manager

Citgo Gas Station
Russellville
05.2000 - 01.2001
  • Supervised daily operations and ensured adherence to company standards.
  • Trained and mentored team members on service protocols and procedures.
  • Managed inventory levels and ordered supplies to maintain stock availability.
  • Implemented promotional campaigns to enhance customer engagement and sales.
  • Conducted regular quality checks on food preparation and service practices.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.

Swing Shift Manager

McDonald's Restaurant
Russellville
05.1993 - 05.2000
  • Supervised team members during busy swing shifts to ensure efficient service.
  • Trained new employees on procedures and customer service standards effectively.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Monitored food safety practices to comply with health regulations consistently.
  • Conducted regular quality checks on food preparation and presentation standards.
  • Maintained control of shift operations.
  • Supervised teams' work to maintain consistent quality and performance levels.
  • Trained workers to close skill gaps and improve overall productivity.
  • Tracked activities to proactively spot opportunities to improve operations and workflow.
  • Owned process of setting up, breaking down, and resetting operations.

Swing Shift Manager

McDonald's Restaurant
Toms River
05.1991 - 06.1993
  • Supervised team during busy swing shifts to ensure efficient service delivery.
  • Managed inventory levels and ordered food and supplies as necessary.
  • Trained new employees on procedures and customer service standards.
  • Monitored food safety practices to maintain compliance with health regulations.
  • Conducted regular quality checks on food preparation and presentation.
  • Oversaw setup, breakdown, and reset of operations for optimal workflow.
  • Organized team-building activities to enhance staff collaboration during shifts.
  • Ensured adherence to safety protocols by all swing shift staff.

Education

Master of Science - Criminal Justice

Walden University
Minneapolis, MN
06-2026

Bachelor of Science - Criminal Justice

Strayer University
Herndon, VA
09-2022

High School Diploma -

Logan County High School
Russellville, KY
05-1991

Skills

  • Customer service and support
  • Communication skills
  • Upselling techniques
  • Staff training and development
  • Point of sale proficiency
  • Payment processing
  • Cash register operation
  • Complaint resolution
  • Reliability and punctuality
  • Critical thinking
  • Conflict resolution
  • Team collaboration
  • Employee training
  • Team management
  • Performance evaluations
  • Budgeting and cost control
  • Time management
  • Inventory control
  • Records management
  • Shift scheduling
  • Customer experience management
  • Store operations

Certification

  • Held a Serv-Safe Food Safety Certificate (currently expired)

Accomplishments

  • Graduated Cumma Sum Laude with Honors.
  • Was the Vice-President of the Alpha Omega chapter of Sigma Chi Psi Sorority, Inc. from May 2024-January 2025.
  • Operations Officer of the Alpha Omega chapter of Sigma Chi Psi Sorority, Inc. October 2023-May 2024.
  • Secretary of the Alpha Omega chapter of Sigma Chi Psi Sorority, Inc. June 2022-October 2023

Languages

Spanish
Elementary

Timeline

Cashier

Walmart
10.2011 - 11.2012

Assistant Store Manager

McDonald's Restaurant
04.2001 - 06.2010

Assistant Store Manager

Citgo Gas Station
05.2000 - 01.2001

Swing Shift Manager

McDonald's Restaurant
05.1993 - 05.2000

Swing Shift Manager

McDonald's Restaurant
05.1991 - 06.1993

Master of Science - Criminal Justice

Walden University

Bachelor of Science - Criminal Justice

Strayer University

High School Diploma -

Logan County High School

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Vanessa Longano Hachani