Vanessa Lopez
Alpharetta
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Remote Sale/Service Agent
CubeSmart Self Storage
03.2023 - Current
- Take daily calls for both sales and service
- Provide a great experience with every customer in sales or service
- Meet and excel in monthly goals
- Handle customer inquiries and issues promptly and effectively
- Demonstrate excellent communication skills
- Utilize sales techniques to drive revenue
- Maintain a positive attitude and professional demeanor at all times
Senior Manager
CubeSmart Self Storage
01.2019 - Current
- Managed daily store operations, including clerical data
- Handled rate changes, credit requests, and customer concerns for all stores in the district
- Managed monthly budgets, contacted delinquent customers, and collected on delinquent accounts to manage AR
- Oversaw scheduling, inventory, and overrides for the district
- Led training and onboarding of new teammates
- Implemented strategies to increase sales and customer satisfaction
- Utilized CRM software to track customer interactions and sales performance
- Collaborated with other departments to ensure seamless operations and customer service
- Analyzed sales data to identify trends and opportunities for improvement
- Provided exceptional customer service and resolved any issues in a timely manner
Store Manager
Tmobile
03.2018 - 11.2018
- Assisted in creating, promoting, and executing a wide variety of promotional sales and marketing plans
- Regularly met or exceeded stated sales goals for our team
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Provided accurate and appropriate information in response to customer inquiries
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Participated in new customer software implementations
- Responsible for keeping a database of returned products and making notes on each customer service transaction
- Developed and implemented strategies to increase customer retention
- Conducted regular staff training sessions to enhance product knowledge and customer service skills
- Collaborated with the management team to develop and implement store policies and procedures
- Managed inventory levels to ensure adequate stock for customer demand
- Conducted regular performance evaluations for team members to identify areas for improvement and growth
Senior Customer Service Specialist
Wireless Advocates
08.2013 - 03.2018
- Assisted in creating, promoting, and executing a wide variety of promotional sales and marketing plans
- Regularly met or exceeded stated sales goals for our team
- Collected customer feedback and implemented process changes to exceed customer satisfaction goals
- Provided accurate and appropriate information in response to customer inquiries
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Participated in new customer software implementations
- Responsible for maintaining a database of returned products and documenting each customer service transaction
- Demonstrated strong communication skills in handling customer inquiries and resolving issues efficiently
Nurse Assistant
Northside Hospital
04.2012 - 08.2013
- Checked patients and ensured all admissions and insurance paperwork was in order
- Maintained patient files and ensured accessibility
- Assisted in complying with new federal guidelines for information retention and gathering
- Helped nurses with paperwork during patient treatments
- Assisted patients with admissions procedures and information submission
- Kept the emergency waiting room organized and efficient
- Updated case managers and doctors on patient status
- Performed clinical tasks on patients and administered shots when necessary
- Maintained patient confidentiality
- Conducted blood draws, medication injections, EKGs, and blood pressure checks
Nurse Assistant
Georgia Clinic
01.2010 - 03.2012
- Checked in new patients, completed admissions paperwork, and discussed payment options with uninsured patients
- Identified and collected co-pays, previous balances, and reconciled patient payments
- Answered telephones, recorded messages, handled questions, and transferred calls appropriately
- Scheduled patients for new patient and follow-up appointments
- Maintained and updated appointment schedules based on medical staff availability
- Triaged phone calls and made follow-up calls to patients and doctor offices
- Created and documented patients' charts
- Assisted in discussing payment options and completing admissions paperwork for new patients without insurance
- Updated patient records and ensured accuracy of payment information on receipt journal
- Provided compassionate care and support to patients
- Collaborated with healthcare team to ensure efficient patient care
- Maintained patient confidentiality and privacy
- Demonstrated strong communication skills with patients and families
Education
Nursing -
Sanford Brown College
Atlanta, GANursing -
Miami Dade College
Miami, FLGeneral -
Miami Sunset Senior High
Miami, FL06.2005
Skills
- Trilingual
- Communication skills
- Customer service
- Time management
- Skilled in MS Office
- Excel
- Word
- Outlook
- Yardi
- CPR certified
Timeline
Remote Sale/Service Agent
CubeSmart Self Storage
03.2023 - Current
Senior Manager
CubeSmart Self Storage
01.2019 - Current
Store Manager
Tmobile
03.2018 - 11.2018
Senior Customer Service Specialist
Wireless Advocates
08.2013 - 03.2018
Nurse Assistant
Northside Hospital
04.2012 - 08.2013
Nurse Assistant
Georgia Clinic
01.2010 - 03.2012
Nursing -
Miami Dade College
General -
Miami Sunset Senior High
Nursing -
Sanford Brown College
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