Vanessa Roman
Atlanta
Summary
Knowledgeable Virtual Client Advisor and Sales & Client Experience Professional with 15+ years in high-end retail and digital commerce. Proven expertise in delivering exceptional, personalized service to discerning clients, exceeding sales targets, and fostering long-term relationships. Skilled in representing luxury brands, conveying their values and heritage, and ensuring an elevated, seamless client experience across digital and virtual channels.
Overview
2027
2027
years of professional experience
Work History
Founder & Brand Director
VA Luxury Glassware
Atlanta, GA
01.2023 - Current
- Founded a luxury lifestyle brand focused on elevated design and curated client experiences
- Developed brand identity, storytelling, and digital presence targeting global consumers
- Built strong client relationships through personalized service and direct engagement
- Established brand identity through strategic marketing campaigns and targeted outreach efforts.
Brand Acquisition Manager
Little Red Box GmbH
Atlanta, GA
01.2017 - Current
- Curated and expanded a portfolio of premium fashion and retail brands across international markets
- Strengthened vendor partnerships through strategic negotiation and relationship management
- Led digital merchandising and elevated online brand presentation
Client Experience & Sales Manager
Dr. Foad Nahai
Atlanta, GA
01.2019 - 01.2024
- Delivered high-touch, personalized consultations with conversion rates exceeding 80%
- Managed relationships with sophisticated and high-net-worth clientele
- Elevated client experience through discretion, trust, and service excellence
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Independent Brand & Client Experience Consultant
Self Employed Services
2014 - 2017
Worked with private clients and luxury brands on sales strategy, client development, and brand positioning
Brand Manager
Carolina Herrera
New York, NY
01.2009 - 01.2014
- Generated $325K–$625K in annual sales through luxury clienteling
- Built and maintained long-term relationships with high-value clients
- Recognized for top performance and exceptional service delivery
Designer Sales Specialist
Barneys New York
New York, NY
01.2005 - 01.2008
- Delivered elevated, personalized shopping experiences
- Built a loyal base of repeat luxury clients
Education
Bachelor of Arts - Business Administration
Rutgers University
Skills
- Luxury Clienteling
- Client Experience Excellence
- Brand Storytelling
- Relationship Management
- Sales Performance & Growth
- E-commerce & Digital Engagement
- CRM Systems (Salesforce, HubSpot)
- Strategic thinking
- Team leadership
- Client engagement
- Entrepreneurial and innovative
Accomplishments
Recognized as a Top Sales Performer and awarded for Excellence in Client Experience. Certified in Luxury Brand Management and Customer Experience (CX).
Languages
Spanish
Professional Working
German
Native or Bilingual
English
Native or Bilingual
Timeline
Founder & Brand Director
VA Luxury Glassware
01.2023 - Current
Client Experience & Sales Manager
Dr. Foad Nahai
01.2019 - 01.2024
Brand Acquisition Manager
Little Red Box GmbH
01.2017 - Current
Brand Manager
Carolina Herrera
01.2009 - 01.2014
Designer Sales Specialist
Barneys New York
01.2005 - 01.2008
Independent Brand & Client Experience Consultant
Self Employed Services
2014 - 2017
Bachelor of Arts - Business Administration
Rutgers University