Vanessa Serrano

• Assisting owner with the preparation of Immigration Forms.
• Assisting in the Preparation of monthly financial reports to ensure accurate record-keeping.
• Assisted in budget preparation and expense tracking for multiple departments.
• Maintained general ledger entries and reconciled discrepancies promptly.
• Answering 30 incoming calls Collecting documents, scanning, filling and updating client's schedule.

• Managed case files and documentation for diverse immigration cases, ensuring compliance with legal standards.
• Conducted research on immigration laws and policies to support attorneys in case preparation.
• Drafted petitions, applications, and correspondence for various Citizenship categories and immigration benefits.
• Coordinated communication between clients, attorneys, and government agencies to facilitate smooth case progress.

ASSISTING ATTORNEY:

Communicating with clients Translating documents written in a foreign language, coordinating paperwork related to papers for immigration or

citizenship, including affidavits, petitions, applications. Answering 30 incoming calls, scheduling appointments, processing payments from clients and informing clients any updates on their

case.

• Assisted clients in gathering necessary documentation for Citizenship applications.

• Developed and maintained strong client relationships to drive customer loyalty.
• Conducted market research to identify trends and opportunities for product promotion.
• Collaborated with cross-functional teams to create effective sales strategies.
• Trained junior sales staff on best practices and product knowledge.

Responsible for providing 100 % Customer Service, always completing transactions.

efficiently, Expert in Visuals, Floor Sets, and cashier experience.