Vanessa Thompson
Evans
Summary
Dedicated professional with a strong background in office management and customer service. Known for effective communication and organizational skills, consistently resolving issues and fostering positive relationships with clients and vendors.
Overview
9
9
years of professional experience
Work History
Office Manager
Evans Appliance Repair
Evans
01.2014 - 01.2022
- Managed daily operations of appliance repair office efficiently.
- Coordinated technician schedules and customer appointments to optimize service delivery.
- Maintained inventory of tools, parts, and supplies for repair services.
- Implemented office procedures that streamlined workflow and enhanced communication.
- Prepared reports on service requests and technician performance regularly.
- Oversaw customer inquiries and resolved issues in a timely manner.
- Developed relationships with vendors to secure necessary supplies promptly.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Supervised staff members, organized schedules and delegated tasks.
- Managed, scheduled and coordinated office functions and activities for employees.
- Provided administrative support to management team including preparing reports and presentations.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Negotiated vendor contracts to secure favorable terms and reduce supply costs.
- Assisted in recruiting, onboarding and training new employees.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Developed work schedules according to budgets and workloads, covering priority tasks.
Veterinary Technician
Technical College of the Lowcountry
Beaufort
01.2013 - 01.2014
- Assisted veterinarians during examinations and surgeries.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Monitored animal vital signs, promptly reporting abnormalities to ensure timely intervention.
- Monitored vital signs of animals during medical procedures and administered basic first aid treatments.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Administered medications and vaccines according to veterinary staff instructions.
- Prepared and administered medications and vaccines based on veterinarian prescriptions.
- Educated pet owners on proper care and health management, promoting improved health outcomes for animals.
- Provided compassionate support to clients during stressful situations, enhancing client trust and satisfaction.
- Collaborated with team members to enhance patient care protocols.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Tracked and organized medical supplies and medications, ensuring stock levels met operational needs.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Observed behavioral characteristics of animals in order to provide insight into possible illnesses or changes in behavior.
Education
High School Diploma -
Barnwell High School
Barnwell, SC05-2006
Some College (No Degree) - Veterinary Science
Technical College of The Lowcountry
Beaufort, SCSkills
- Facility management
- Operations management
- Supply chain coordination
- Data analysis
- Report preparation
- Administrative support
- Team supervision
- Staff management
- Organizational skills
- Effective communication
- Problem solving
- Customer service
Timeline
Office Manager
Evans Appliance Repair
01.2014 - 01.2022
Veterinary Technician
Technical College of the Lowcountry
01.2013 - 01.2014
High School Diploma -
Barnwell High School
Some College (No Degree) - Veterinary Science
Technical College of The Lowcountry