Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Vanessa Williams

Grovetown

Summary

Dedicated human services professional with over 10 years of progressive experience supporting individuals with intellectual and developmental disabilities (IDD), supervising direct care staff, and ensuring regulatory and program compliance. Skilled in leading interdisciplinary teams, managing individualized care plans, and maintaining high standards of quality assurance. Brings 7+ years of direct IDD service delivery and 2+ years of leadership experience in residential, behavioral, and community settings. Combining this with valuable quality assurance expertise from healthcare industry roles, ensuring strict adherence to protocols, SOPs, documentation, and regulations from agencies such as DBHDD, DCH, CMS, and FDA. Recognized for strong compliance knowledge, investigation oversight, and navigating complex community systems. Committed to advancing person-centered outcomes and organizational accountability through regulatory excellence.

Overview

16
16
years of professional experience

Work History

Support Department Operations Manager

Total Care Services, Inc.
04.2025 - Current
  • Lead strategic operations across the Support Department, optimizing workflows and implementing best practices to improve efficiency, service quality, and regulatory compliance, with a focus on supporting individuals with IDD and complex behavioral needs.
  • Serve as the primary liaison between the Executive Director, Support Department Directors, external stakeholders, and funders, ensuring effective communication, collaboration, and implementation of organizational initiatives.
  • Monitor and evaluate departmental performance, identify operational risks and inefficiencies, and implement data-driven solutions to enhance program outcomes.
  • Oversee the execution of process improvement projects and special initiatives, developing project plans, setting milestones, tracking timelines, and ensuring alignment with organizational goals.
  • Draft, review, and edit high-level reports, policies, proposals, and internal and external communications; synthesize complex data into accessible, executive-ready formats.
  • Support cross-functional collaboration on grant applications, funding renewals, and development of new programs aligned with the agency’s mission to support individuals with IDD.
  • Continue to manage business development responsibilities such as supporting sustainability planning and managing stakeholder relationships to drive growth and service expansion.
  • Represent the Executive Director in meetings and events, maintaining a strong external presence and supporting strategic initiatives across departments.
  • Continue to serve as a representative of the organization to external funders, vendors, and business partners, maintaining professionalism and organizational credibility.

Development Manager

Total Care Services, Inc.
07.2024 - 04.2025
  • Identified funding opportunities and program expansion aligned with the agency’s mission to support individuals with IDD and complex needs.
  • Spearheaded organizational growth and program sustainability through strategic planning, grant writing, and business development.
  • Led the preparation and submission of funding proposals and renewal applications, ensuring regulatory compliance and strong positioning.
  • Collaborated cross-functionally with internal departments to align operational goals with strategic development initiatives.
  • Oversaw project timelines and budgets, ensuring effective execution, impact measurement, and compliance with grant and contract regulations.
  • Served as a representative of the organization to external funders, vendors, and business partners, maintaining professionalism and organizational credibility.
  • Presented project updates during executive meetings to maintain transparency around progress towards key objectives while addressing any concerns raised by leadership stakeholders.
  • Balanced competing priorities and resource constraints to deliver optimal results within the context of project timelines and budgetary restrictions.

Program Services Clinical Coordinator, DDP

Sevita
01.2024 - 07.2024
  • Supervised direct support staff delivering hands-on, person-centered care and behavior intervention plans for adults with intellectual and developmental disabilities.
  • Coordinated development, review, and implementation of services and Individual Support Plans (ISPs).
  • Oversaw quality of care and regulatory compliance, ensuring high standards across programs.
  • Built and maintained relationships with families and external case managers for seamless care coordination.

Quality Assurance Manager, DDP

Caregiver, Inc
08.2023 - 01.2024
  • Supervised residential directors and program managers responsible for providing direct care services to individuals with IDD.
  • Provided leadership during internal investigations and incident reviews.
  • Managed and coached staff on compliance with regulatory standards, quality assurance protocols, and documentation practices.
  • Collaborated with clinical and operational leadership to analyze trends, implement corrective actions, and drive service improvements.
  • Conducted audits and quality improvement initiatives aligned with regulatory requirements.
  • Ensured organizational compliance with regulatory agencies and accreditation standards.
  • Participated in Individual Support Plan meetings, monitoring client outcomes.
  • Provided direct care services as needed to cover staff absences or emergencies, ensuring uninterrupted support for clients.

DDP

Help at Home
03.2023 - 01.2024
  • Supervised caregivers responsible for providing care to individuals with IDD.
  • Ensured proper documentation, training, and compliance with DBHDD guidelines.
  • Coordinated in-service training programs to ensure staff readiness and regulatory adherence.
  • Collaborated with investigation teams on incident reporting and internal quality improvements.
  • Maintained regular communication with families, guardians, and support coordinators.
  • Developed and implemented person-centered plans (PCPs and ISPs).
  • Coordinated staff in-service training on DBHDD guidelines and compliance.
  • Provided direct care services as needed to cover staff absences, appointments, or emergencies, ensuring uninterrupted support for clients.

Social Services Specialist – CICC/Investigations

Department of Family and Children Services (DFCS)
06.2022 - 03.2023
  • Investigated allegations of child abuse/neglect, assessed safety risks, and implemented emergency safety plans as needed.
  • Applied Solution Based Casework (SBC) methodology to develop individualized Family Plans and support stability.
  • Conducted home visits, coordinated with legal and law enforcement partners, and maintained up-to-date case documentation.
  • Supported families facing issues including trauma, poverty, substance use, IDD, and mental health challenges, while advocating for needed services and permanent placement solutions.
  • Conducted diligent search efforts to locate children and families when contact was lost or difficult to establish.

Quality Assurance Compliance II

AmbioPharm Pharmaceuticals
05.2021 - 05.2022
  • Supervised and coordinated quality assurance activities, ensuring strict adherence to FDA regulations, cGMP, and internal SOPs throughout API manufacturing processes.
  • Initiated and participated in deviation investigations, audits, and batch record resolution.
  • Led root cause analysis, supported QA trending activities, and contributed to SOP and process improvement initiatives.
  • Collaborated cross-functionally with manufacturing and regulatory affairs to ensure high-quality deliverables.

Registered Behavior Technician (RBT)

Able Kids
01.2021 - 05.2021
  • Provided one-on-one Applied Behavior Analysis (ABA) therapy to children ages six and under on the autism spectrum.
  • Implemented individualized treatment plans developed by BCBAs, focusing on communication, social skills, and behavior reduction strategies.
  • Collected accurate data on client behavior and progress toward treatment goals.
  • Attended regular supervision sessions with the assigned BCBA to ensure treatment fidelity and maintain ethical standards.
  • Assisted in training peers and collaborated with team members to maintain consistency in treatment delivery.

Quality Assurance Technician

Avara Pharmaceutical Services
06.2019 - 04.2021
  • Trained and mentored production personnel on quality standards, SOP adherence, and compliance with FDA and other regulatory requirements.
  • Initiated and led investigations into non-conformances, coordinating corrective actions in alignment with FDA guidelines and internal quality protocols.
  • Supported QA leadership in monitoring and improving batch record review quality through staff oversight and process improvements consistent with FDA expectations.
  • Assisted in preparing staff and documentation for FDA audits and inspections, reinforcing regulatory compliance and readiness.

Quality Control Analyst

Sanofi Pasteur
02.2014 - 05.2019
  • Provided leadership in quality control testing and documentation processes, ensuring strict adherence to FDA regulations, cGMP, and internal SOPs.
  • Supervised laboratory testing activities related to product integrity, including visual inspections, physical exams, and customer complaint investigations.
  • Authored and revised SOPs, serving as a Subject Matter Expert (SME) to ensure compliance with FDA and agency guidelines.
  • Facilitated preparation and response for FDA audits and regulatory inspections, maintaining readiness through detailed documentation and process adherence.
  • Trained junior analysts and coordinated lab activities to meet quality standards and regulatory expectations.
  • Ensured accurate and timely reporting of test data, supporting product release decisions in compliance with FDA requirements.

Therapeutic Support Specialist

Providence Community Services
11.2013 - 12.2014
  • Delivered behavioral support and interventions for at-risk clients and those with developmental disabilities, mental health conditions, and behavioral challenges.
  • Managed an individual caseload while coordinating with interdisciplinary teams to implement tailored treatment plans.
  • Collaborated with clinical teams to ensure integrated service quality.
  • Trained parents and teachers in behavior management techniques.
  • Ensured staff compliance with program policies, procedures, and ethical standards.
  • Coordinated therapy staff schedules to ensure proper coverage and adherence to client care plans.

Case Worker, Intern

PA Treatment and Healing
08.2013 - 12.2013
  • Facilitated group sessions, tracked client progress, and provided support to youth and families with high-risk profiles and developmental disabilities.
  • Assisted with treatment coordination and ensured confidentiality of records and communication.
  • Ensured confidentiality and compliance in client record management.

Peer Mentor, Intern

East Stroudsburg University
08.2013 - 12.2013
  • Advised a caseload of 10–13 college students, including those with developmental disabilities and at-risk backgrounds, providing personal and academic support.
  • Planned and facilitated weekly one-on-one meetings and workshops focused on student success and goal achievement.
  • Supervised and coordinated activities with other peer mentors and staff, ensuring consistency in service delivery.
  • Provided additional individualized guidance to students needing academic or behavioral support.

Home Health Aide

Essence Nurturing Services
07.2009 - 01.2012
  • Provided personalized, direct care to a client with autism and dementia, supporting daily living needs and emotional well-being in a home setting.
  • Assisted with bathing, dressing, grooming, toileting, and mobility, ensuring safety and dignity.
  • Delivered medication reminders, prepared nutritious meals, and maintained a clean, organized home environment through light housekeeping.
  • Monitored the client’s physical and behavioral condition, reporting concerns to supervisors for timely intervention.
  • Supported the individual through behavioral changes and wandering tendencies, using calming strategies and supervision.

Education

Bachelor of Science - Counseling Psychology

East Stroudsburg University
East Stroudsburg, PA
01.2013

Skills

  • Intellectual & Developmental Disabilities (IDD) Services
  • Regulatory Compliance (DBHDD, CMS, Medicaid, FDA, SOPs)
  • Supervision & Staff Training
  • Quality Assurance & Incident Management
  • Individual Support & Person-Centered Planning (ISP/PCP)
  • Project Management & Development Strategy
  • Policy Review, Report Writing, and SOP Creation
  • Grant Writing & Program Expansion
  • Stakeholder Engagement & Communication
  • Scheduling and planning
  • Standard operating procedures
  • Operational excellence
  • Health and safety management

Accomplishments

  • Wiley Award for Excellence in Psychology
  • Phi Theta Kappa (National Honor Society)
  • Psi Chi (National Honor Society in Psychology)

Timeline

Support Department Operations Manager

Total Care Services, Inc.
04.2025 - Current

Development Manager

Total Care Services, Inc.
07.2024 - 04.2025

Program Services Clinical Coordinator, DDP

Sevita
01.2024 - 07.2024

Quality Assurance Manager, DDP

Caregiver, Inc
08.2023 - 01.2024

DDP

Help at Home
03.2023 - 01.2024

Social Services Specialist – CICC/Investigations

Department of Family and Children Services (DFCS)
06.2022 - 03.2023

Quality Assurance Compliance II

AmbioPharm Pharmaceuticals
05.2021 - 05.2022

Registered Behavior Technician (RBT)

Able Kids
01.2021 - 05.2021

Quality Assurance Technician

Avara Pharmaceutical Services
06.2019 - 04.2021

Quality Control Analyst

Sanofi Pasteur
02.2014 - 05.2019

Therapeutic Support Specialist

Providence Community Services
11.2013 - 12.2014

Case Worker, Intern

PA Treatment and Healing
08.2013 - 12.2013

Peer Mentor, Intern

East Stroudsburg University
08.2013 - 12.2013

Home Health Aide

Essence Nurturing Services
07.2009 - 01.2012

Bachelor of Science - Counseling Psychology

East Stroudsburg University

Similar Profiles

CREATE PROFILE
Vanessa Williams