Vashtie Felton
Atlanta,MI
Summary
Trucking Specialist with a diverse administrative support and legal assistance background, known for exceptional multitasking and communication skills. Proficient in Workday, Adobe Acrobat, and Microsoft Office, with a keen ability to resolve conflicts and enhance employee relations. Committed to fostering a supportive and inclusive workplace, driving team effectiveness, and ensuring operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Trucking Specialist
Delta Air Lines, Inc.
05.2024 - Current
- Assist with truck planning in North America for each lane based on booked and assigned airway bill status
- Track supply, equipment, and product while in transit in North America, verifying timely deliveries
- Provide stations with status updates for tracked shipments
- Build working relationships with station warehouses and trucking providers globally
- Assist in the implementation of improvement initiatives
- Issue timely and accurate responses to both internal and external inquiries
- Use in-house tracking system to schedule shipments of goods to customer warehouses
Legal Assistant (Student Internship)
George Sink, P.A. Injury Lawyers
06.2023 - 12.2023
- Performed extensive client contact
- Case Processing: I set up initial files, including data entry and document scanning into case management software; sent letters of representation to insurance companies; and retained and updated client files, including medical records and bills
- Closed Files: Drafted and sent certified letters of disengagement to clients, managed and maintained all closed files to ensure proper handling, i.e., sent via certified U.S Mail with the return receipt requested
Red Coat
Delta Air Lines, Inc.
04.2013 - 05.2023
- Worked alongside the Operation Service Manager and assist with administrative duties, including inventory, reports, passenger complaints, and identifying performance deficiencies
- Provided mentorship, guidance, and solutions that increased the team’s effectiveness, which improved employee morale
- Performed as an Operations Service Manager during the Pandemic, which provided me with extensive knowledge and leadership experience
- Ensured flight departure is safe and timely and strongly focusing on safety and D0
- Coordinated with ramp team, flight crews, and tower operations to ensure safe, on-time departures
- Knowledge of TSA & CBP policies and protocols related to passenger document verification
- Provide service recovery to inconvenienced passengers during irregular operations concerning ticketing issues, lost baggage, damaged assistive devices, and canceled and/or delayed flights
- Created and implemented a new process for handling found articles
Intake Specialist (Student Internship)
McWhirter, Bellinger & Associates
04.2022 - 04.2023
- Maintained a multi-phone system, answered the call, and directed it to the contact person
- Greeted all clients and visitors, scheduled all appointments, and updated the calendar accordingly
- Screened all potential clients before scheduling an appointment with the attorney
- Planned and scheduled all travel arrangements for the attorney
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Education
Associate of Arts - Paralegal Studies
Midlands Technical College
West Columbia, SC06.2026
Skills
- Conflict Resolution Expertise
- Employee Relations
- Analytical Problem Solving
- Effective Communication
- Effective Multitasking
- Strategic Decision Making
- Payroll Processing
- Microsoft Office Proficiency
- Customer Relations
- Operational Efficiency
- Proactive Service Recovery Techniques
- Collaborative Team Development
Certification
Notary Public, South Carolina, 06/01/32
Personal Information
Title: Trucking Specialist
Timeline
Trucking Specialist
Delta Air Lines, Inc.
05.2024 - Current
Legal Assistant (Student Internship)
George Sink, P.A. Injury Lawyers
06.2023 - 12.2023
Intake Specialist (Student Internship)
McWhirter, Bellinger & Associates
04.2022 - 04.2023
Red Coat
Delta Air Lines, Inc.
04.2013 - 05.2023
Notary Public, South Carolina, 06/01/32
Associate of Arts - Paralegal Studies
Midlands Technical College
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