Veena Sharma

Cumming

Summary

Patient Experience and Healthcare Leader with 14+ years of experience driving patient-centered initiatives across pharmacy, specialty dermatology, and provider networks. Proven ability to translate clinical insights into actionable strategies that improve patient access, adherence, and outcomes across the care continuum. Experienced in leading cross-functional collaboration with providers, pharmacy teams, and healthcare partners to optimize the patient journey. Strong background in program implementation, change management, and data-driven decision-making within fast-paced, matrixed environments.

Overview

years of professional experience

Work History

Pharmacy Manager / Pharmacist

Apotheco Medicinals

Lawrenceville

02.2022 - Current

Lead patient-centered care initiatives within a specialty dermatology setting, improving medication access and adherence across complex chronic conditions
Collaborate cross-functionally with dermatologists, pharmaceutical partners, and internal teams to identify barriers to care and implement solutions that enhance patient experience
Translated real-world patient and provider insights into strategies that enhanced treatment initiation and persistence
Streamlined patient onboarding and workflow processes, reducing therapy initiation delays and enhancing care coordination
Utilized clinical and operational data to identify care gaps, implementing targeted interventions that improved adherence and quality metrics
Foster team accountability and communication, leading a high-performing team focused on patient-centered outcomes

Pharmacy Manager

Walmart Neighborhood Market

Lawrenceville

10.2013 - 02.2022

Led pharmacy operations serving a high-volume patient population, consistently improving adherence, access, and clinical outcomes
Partnered with providers and care teams to coordinate treatment plans and reduce barriers across multiple patient touchpoints
Designed and implemented clinical programs (MTM, immunizations, preventive care) that increased patient engagement and expanded service delivery
Drove adoption of new workflows and patient care initiatives that supported organizational change and enhanced team effectiveness
Leveraged patient and operational data to identify trends and implement strategies that improved patient outcomes
Managed staffing, budgets, and resources while maintaining focus on quality, patient experience, and operational excellence

Pharmacist

Rite Aid Pharmacy

Pasadena

08.2012 - 10.2013

Delivered comprehensive medication management and patient counseling to support safe, effective, evidence-based care
Collaborated with providers to optimize treatment plans and improve patient outcomes
Ensured compliance with pharmacy regulations and safety standards to uphold patient safety.
Resolved prescription issues and addressed customer inquiries to enhance patient satisfaction.
Conducted health screenings and immunization services for community outreach.

Education

Doctor of Pharmacy -

MCPHS University

Worcester, MA

Skills

Patient Engagement
Patient Adherence & Outcomes Improvement
Patient Journey & Access Optimization
Patient Experience Strategy & Optimization
Healthcare Operations
Data-Driven Insights & Strategy Development

Program & Project Management
Cross-Functional Leadership
Stakeholder Engagement & Influence
Vendor / Partner Collaboration
Team Leadership & Talent Development
Change Management

Leadership And Strategic Impact

Patient Journey Optimization: Identified gaps in access, adherence, and treatment initiation, implementing solutions that improved continuity of care
Cross-Functional Collaboration: Built strong partnerships across providers, pharmacy teams, and healthcare stakeholders to align on patient care strategies
Change Management: Led adoption of new clinical programs and workflows, ensuring sustained execution and team alignment
Data-Driven Strategy: Translated patient and operational insights into actionable improvements in care delivery
Talent Development: Mentored and coached team members, strengthening leadership capabilities and team performance

Timeline