Velma Butler
Savannah
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
17
17
years of professional experience
Work History
Merchandise Stocker
Dollar Tree
02.2023 - 07.2024
- Streamlined restocking processes, regularly evaluating merchandise layouts for optimal organization and accessibility.
- Facilitated seasonal product transitions, ensuring smooth integration of new items into existing displays per company guidelines.
- Adapted quickly to new product lines or store layout changes, ensuring a seamless transition and minimal disruption to customer shopping experiences.
- Maximized stock efficiency with proper rotation methods, minimizing expired or damaged items.
- Maintained a safe work environment by adhering to company safety guidelines during stocking activities.
Cook Shift Leader
No Sauce Bbq
03.2021 - 05.2023
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Placed orders to restock items before supplies ran out.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Maintained well-organized mise en place to keep work consistent.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Customer Service Representative
Aarons Sales Lease
02.2007 - 03.2021
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Tracked customer service cases and updated service software with customer information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Education
High School Diploma -
Junction City Sr High School
Junction City, KS05.2008
Skills
- Loading and unloading
- Food Storage
- Meal Preparation
- Food presentation
- Cleaning and sanitation
- Customer Service
Timeline
Merchandise Stocker
Dollar Tree
02.2023 - 07.2024
Cook Shift Leader
No Sauce Bbq
03.2021 - 05.2023
Customer Service Representative
Aarons Sales Lease
02.2007 - 03.2021
High School Diploma -
Junction City Sr High School
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