Velmonica Houston
Columbus,Georgia
Summary
Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Positive and upbeat with excellent interpersonal communication skills. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Travelodge Inn & Suites by Wyndham
01.2021 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined 15 to 20 employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Motivated, trained, and disciplined employees to maximize performance.
Medical Receptionist
Rivercity Rehabilitation & Spine Specialists
Columbus
06.2018 - 11.2020
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Carefully transcribed phone messages and relayed to appropriate personnel.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Checked patient data including insurance, demographic and health history to keep information current.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Managed master calendar and scheduled appointments for four providers based on optimal patient loads and clinician availability.
- Answered phone calls and messages for all Doctors, physicians, medical assistants, scheduling appointments, and handling patient inquiries.
Front Desk Supervisor
LaQuinta Inn & Suites
Columbus
09.2014 - 04.2018
- Maintained transaction security by verifying payment cards against identification.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Created monthly meetings for cashiers and membership desk associates.
- Checked guests in out of hotel, made reservations and processed payments.
- Immediately contacted housekeeping staff and maintenance department regarding guest room issues to promote quick remediation.
- Collaborated team members to handle guest requirements from check-in through check-out.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
- Scheduled and assigned daily work and activities for.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Prepared weekly employee work schedules for team members ensuring all shifts received adequate coverage.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Balanced hotel accounts at end of day.
- Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Completed bi-weekly payroll for 18 employees.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Scheduled and assigned daily work and activities for team members.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Education
High School Diploma -
Shaw High School
Columbus, GA08.2000
Some College (No Degree) - Management & Supervisory Development
Columbus Technical College
Columbus, GASome College (No Degree) - Information And Computer Systems
Chattahoochee Valley Community College
Phenix City, ALSkills
- Medical office administration
- Typing 50 wpm
- Appointment Scheduling
- Medical Records Management
- Electronic Medical Records
- Patient Scheduling
- Reminder calls
- Verbal and written communication
Timeline
Assistant General Manager
Travelodge Inn & Suites by Wyndham
01.2021 - Current
Medical Receptionist
Rivercity Rehabilitation & Spine Specialists
06.2018 - 11.2020
Front Desk Supervisor
LaQuinta Inn & Suites
09.2014 - 04.2018
High School Diploma -
Shaw High School
Some College (No Degree) - Management & Supervisory Development
Columbus Technical College
Some College (No Degree) - Information And Computer Systems
Chattahoochee Valley Community College
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