VENESHA JOHNSON
Augusta
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Housekeeping Room Attendant
Moore's Homecare
02.2020 - 04.2025
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Customer Service Manager/Coordinator
All Ways Caring Homecare
05.2022 - 10.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assembly Line Machine Operator
Kimberly Clark
05.2017 - 02.2021
- Contributed to reduced waste levels by identifying opportunities for material recycling or reuse in the production process.
- Minimized production delays by promptly reporting any mechanical issues or malfunctions to supervisors for timely resolution.
- Optimized resource allocation by cross-training in multiple areas, providing flexibility in staffing when needed.
- Reduced machine downtime with proactive maintenance, troubleshooting, and repair tasks.
- Adapted easily to changes in processes or work assignments, maintaining productivity in a fast-paced environment.
- Ensured accurate record-keeping and data entry related to daily production output, supporting overall tracking efforts within the facility.
Assembly Line Machine Operator
Hp Pelzer
03.2013 - 03.2017
- Upheld strict quality standards through frequent visual inspections of components throughout the assembly process.
- Minimized production delays by promptly reporting any mechanical issues or malfunctions to supervisors for timely resolution.
- Optimized resource allocation by cross-training in multiple areas, providing flexibility in staffing when needed.
- Ensured accurate record-keeping and data entry related to daily production output, supporting overall tracking efforts within the facility.
- Maintained high product quality by performing regular inspections and making necessary adjustments.
- Streamlined workflow with efficient organization of tools, parts, and work area for quick access during shifts.
Education
Associates degree - Medical office & billing Specialist
Ultimate Medical Academy
Tampa, FL08-2026
Associates degree - Business Administration
Southern New Hampshire University
New Hampshire, OH06.2024
High School Diploma -
Penn Foster High School
Scottdale, AZ01.2021
Skills
- Customer service
- Microsoft outlook, word, and Excel
- Problem-solving
- Customer focused
- Excellent time management skills
- Administrative support
- Shipping, receiving, and warehousing
- Staffing coordination
- ICD-10 proficiency
- HIPAA compliance
- Medical coding certification
- Medical terminology expertise
Timeline
Customer Service Manager/Coordinator
All Ways Caring Homecare
05.2022 - 10.2024
Housekeeping Room Attendant
Moore's Homecare
02.2020 - 04.2025
Assembly Line Machine Operator
Kimberly Clark
05.2017 - 02.2021
Assembly Line Machine Operator
Hp Pelzer
03.2013 - 03.2017
Associates degree - Business Administration
Southern New Hampshire University
High School Diploma -
Penn Foster High School
Associates degree - Medical office & billing Specialist
Ultimate Medical Academy
Similar Profiles
Claire CooperClaire Cooper
Assistant Instructor at Master Moore's Martial Arts AcademyAssistant Instructor at Master Moore's Martial Arts Academy
Sera ParkerSera Parker
Childcare at Moore's Mill ClubChildcare at Moore's Mill Club
Pamela JonesPamela Jones
Office Manager at Moore's Chevrolet, Inc.Office Manager at Moore's Chevrolet, Inc.
Yasheaka JonesYasheaka Jones
Lead Dental Assistant/CSR at Medical Associates PlusLead Dental Assistant/CSR at Medical Associates Plus
Robert HoustonRobert Houston
Elementary Director at Stevens Creek ChurchElementary Director at Stevens Creek Church