Vera Jones
Dahlonega
Summary
Accomplished Logistics Manager at Choice Refrigerants with expertise in inventory management and effective team building. Spearheaded process improvements, enhancing service standards and customer satisfaction. Demonstrated swift adaptability and exceptional communication skills, resolving discrepancies and optimizing logistics performance. Proven track record in promoting brand visibility and coordinating successful industry events.
Overview
18
18
years of professional experience
Work History
Logistics Manager
Choice Refrigerants
06.2013 - Current
- Directed shipping and receiving of wide range of products daily.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored logistics performance and identified improvement opportunities.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Created and enforced detailed organization processes to increase quality and service standards.
- Conducted research to address shipping errors and packaging mistakes.
- Promoted brand at industry events and through ongoing networking efforts.
- Inbound and outbound calls- Providing exceptional customer service.
- Invoice customers bills and estimates.
- Marketing coordinator and schedule business parties.
- Inventory coordinator for office supplies and other office necessities.
- Monitor and respond efficiently to email and customer needs.
Pediatric Office Manager
Dahlonega Pediatrics & Adolescent Medicine
11.2007 - 05.2013
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Education
Associate of Arts - Management
Pasco-Hernando State College
New Port Richey, FLSkills
- Inventory management expertise
- Effective communication with customers
- Swift adaptability to new concepts
- Effective team building
Timeline
Logistics Manager
Choice Refrigerants
06.2013 - Current
Pediatric Office Manager
Dahlonega Pediatrics & Adolescent Medicine
11.2007 - 05.2013
Associate of Arts - Management
Pasco-Hernando State College