Verchele Eusebe
Atlanta
Summary
Dynamic Customer Service Representative with proven expertise at DoorDash in conflict resolution and problem-solving. Recognized for enhancing customer loyalty through empathetic complaint handling and effective de-escalation techniques. Committed to delivering exceptional service and improving user experience, resulting in increased customer satisfaction and repeat business.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
DoorDash
01.2023 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Science - Nursing
Chamberlain University
Sandy Springs, GA08-2028
High School Diploma -
The Keystone School
Reston, VA04-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Conflict resolution
- Complaint handling
- Professional telephone demeanor
- Product knowledge
- De-escalation techniques
- Live chat support
- Dispute resolution
- Product and service solutions
Timeline
Customer Service Representative
DoorDash
01.2023 - 02.2025
Bachelor of Science - Nursing
Chamberlain University
High School Diploma -
The Keystone School
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