Verlessia Henderson
Jonesboro
Summary
Dedicated crew member with a strong focus on customer service, food safety, and effective communication. Known for enhancing guest experiences and maintaining high-quality standards in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Crew Member
Legacy Journey Resturants
Hampton
09.2025 - Current
- Took customer orders and provided accurate information about menu items.
- Prepared food items following safety and quality standards.
- Operated cash register and handled customer transactions effectively.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Restocked supplies to ensure availability during busy periods.
- Served food quickly for positive guest experiences.
Crew Member
Vineyard Management
Stockbridge
08.2023 - 08.2025
- Took customer orders and provided accurate information about menu items.
- Prepared food items following safety and quality standards.
- Operated cash register and handled customer transactions effectively.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Collaborated with team members to ensure efficient service during peak hours.
- Restocked supplies to ensure availability during busy periods.
- Engaged with customers to enhance their dining experience and satisfaction.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
Swing Manager
Double V Resturants
Norcross
08.2017 - 03.2023
- Supervised team members during peak hours to ensure efficient service.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Trained new employees on operating procedures and customer service standards.
- Resolved customer complaints promptly to enhance dining experience.
- Coordinated staff schedules to meet operational needs and coverage requirements.
- Implemented health and safety protocols to maintain a clean work environment.
- Assisted in menu planning by collaborating with kitchen staff on offerings.
- Monitored inventory levels to ensure adequate stock for customers' needs.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Resolved customer complaints in a professional manner while upholding company standards.
- Monitored cash registers throughout shifts; reconciled tills at end of each shift according to company policy.
- Managed and trained a team of 15+ employees in daily operations and customer service.
- Inspected all areas of the store regularly to ensure they were clean and properly stocked.
- Prepared and led food service training programs to teach staff various tasks.
- Implemented operational procedures to ensure compliance with company policies and safety regulations.
- Planned monthly staff meetings to discuss goals, objectives, successes, challenges.
- Assisted customers in selecting products that best met their needs while upselling additional items.
- Trained workers to close skill gaps and improve overall productivity.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted staff by serving food and beverages or bussing tables.
Suite Supervisor
Proof of the Pudding
Atlanta
10.2019 - 03.2020
- Supervised daily operations to ensure efficient service delivery to clients.
- Trained new employees on company policies and operational procedures.
- Managed inventory levels to ensure adequate supplies for catering services.
- Collaborated with event planners to meet client specifications and requirements.
- Conducted quality checks to maintain high standards in food presentation and service.
- Implemented safety protocols to ensure compliance with health regulations.
- Provided excellent customer service at all times.
- Collaborated with other departments to ensure smooth operations throughout the hotel.
- Ensured that all areas were kept clean and sanitary in accordance with health regulations.
Education
GED -
West Ga Technical College
1 College CIrcle05-2008
Criminal Justice
Atlanta Technical College
Atlanta, GASkills
- Customer service
- Food safety
- Cash handling
- Order management
- Inventory control
- Team collaboration
- Time management
- Staff training
- Quality assurance
- Effective communication
- Problem solving
- Attention to detail
- Adaptability to change
Certification
Serve Safe Certification
Timeline
Crew Member
Legacy Journey Resturants
09.2025 - Current
Crew Member
Vineyard Management
08.2023 - 08.2025
Suite Supervisor
Proof of the Pudding
10.2019 - 03.2020
Swing Manager
Double V Resturants
08.2017 - 03.2023
GED -
West Ga Technical College
Criminal Justice
Atlanta Technical College