Vernicia E Janigan
Hampton
Summary
Hard working,Dependable Customer Service Representative with a proven track record at O'Reilly Auto Parts, excelling in high-stress situations and conflict resolution. Demonstrated ability to increase customer loyalty through honesty and effective problem-solving. Skilled in both critical thinking and data entry, ensuring efficient and satisfactory resolutions that benefit both the company and its customers.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
O'Reilly Auto Parts
06.2006 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.Handle inbound/outbound UPS.Packaging,Inventory
Education
High School Diploma -
Newnan High School
Newnan, GA05-1987
Skills
- Customer service
- Customer relations
- Problem resolution
- Conflict resolution
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
O'Reilly Auto Parts
06.2006 - Current
High School Diploma -
Newnan High School
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