Veronica Hall

• Provide excellent customer service to both internal and external stakeholders through effective management of the Accounts Receivable email mailbox
• Prepare and process daily credit card, lockbox, Ach transactions
• Ensure logs are reconciled, then generate invoices, inclusive of coop.
• Research and resolve invoice discrepancies and issues
• Assist with month-end accounts receivable closing and reconciliation of the receivable sub-ledger
• Create and maintain customer profiles
• Monitor aged receivables and assist with collection efforts
• Approve sales orders for appropriate revenue recognition
• Ensure compliance with FCC reporting
• Perform other accounts receivable duties as required
• Assist with ad hoc projects as needed
• Utilize credit reports to establish creditworthiness for clients.
• Maintained accurate records of customer payments and account status.

• Process credit adjustments
• Daily collection calls
• Pull aging monthly
• Inbound calls
• Maintain Cash spreadsheets and Journals
• Assisting with cash
• Maintain daily and monthly AR spreadsheet
• B2B Collections
• Cleaning up accounts to merge into one system
• Working with internal customers to get all AR applied correctly
• Worked on Credit Hold accounts
• Worked on releasing credit holds
• Worked on obtaining payment for pre-paid accounts
• Contact customers to determine and address what they need to execute the payment
• Explain to internal customers (e.g., salesperson) why an order can't ship, why

RNDC can't reach the customer, reasons for lack of payment

• Review orders for purchase
• Review accounts to make sure client is not over credit limit
• Call each client that is near credit limit for payment
• Daily Collection calls
• Review accounts daily to make sure client is still credit worthy
• Call client for updated credit application and bank information for account review
• Maintain Non Credit spreadsheet daily
• Maintain daily and monthly AR spreadsheet
• Process mail, manage daily, weekly and monthly cash, and handle all billing including sending and mailing out invoices
• Responsible for locating and notifying customers of delinquent accounts by mail or telephone to solicit payment
• Utilize credit reports to establish credit worthiness for clients new and existing clients
• Process credit adjustments
• Process refunds
• Research and pull documents for discrepancies

• Pull deposits from lockbox daily, process checks by posting payments in system, and work with individual aging reports for each sales representative
• Process mail, manage daily, weekly and monthly cash, and handle all billing including sending and mailing out invoices
• Responsible for locating and notifying customers of delinquent accounts by mail or telephone to solicit payment
• Utilize credit reports to establish credit worthiness for clients

• Oversee day-to-day operations including credit, collections, inbound and outbound calls
• Manage business operations such as billing, daily and weekly reports, negotiations, notary responsibilities and credit repair

• Improved collections on a daily basis by reconciling accounts, allocating payments, and ensuring all fees were prepaid prior to newspaper ads being published
• Worked closely with customers to arrange for payment or establish payment schedules based on customers' financial situations
• Researched and tracked past due and short pay accounts to develop solutions to meet both customer and organizational needs

• Reconciled and balanced A/R and cash balances on a monthly basis to recover outstanding balances owed and ensure cash was on hand to fund operations
• Generated and submitted invoices, monthly statements, and general ledger / aging reports in accordance with operations
• Located and notified customers of delinquent accounts by mail or telephone to solicit payment

• Processed advertising orders and credit card transactions for each publication as well as created and submitted profit / loss reports to management that recorded all bad debt clients
• Reviewed aging reports for collections on a weekly basis to determine which customers were past due and need to be contacted
• Developed and implemented a spreadsheet tool to track and manage accounts receivable, cash balances, and checking accounts $10+ million

• Provided collection and account support for a local healthcare facility
• Accountable for posting payments, processing medical billing (UB92), and making collection calls to insurance companies
• Collected aged accounts 3-5 years old with 80% of debts collected