Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Veronica Williams

Riverdale

Summary

Dynamic Site Operations Manager with a proven track record at TEC Services, excelling in business management and employee relations. Expert in strategic planning and team building, I successfully enhanced operational efficiency and employee engagement, driving significant improvements in compliance and customer satisfaction. Committed to fostering a high-performance culture through effective training and leadership.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Site Operations Manager

TEC Services
Atlanta
09.2023 - Current
  • Conducted regular inspections of site operations to ensure safety and compliance with regulations.
  • Monitored and tracked inventory levels, ordering supplies as needed.
  • Trained new employees on proper use of equipment, safety protocols, and job duties.
  • Evaluated performance of staff members, providing feedback and taking corrective action when necessary.
  • Created detailed reports regarding daily operational activities for management review.
  • Ensured adherence to company policies and procedures by all personnel onsite.
  • Scheduled regular meetings with team members in order to discuss progress towards goals and objectives.
  • Addressed customer concerns with suitable solutions.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Built strong operational teams to meet process and production demands.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Sanitation Manager

Archer Daniels Midland Company
Erlanger
10.2004 - 09.2023
  • Recruited and trained new employees to meet job requirements.
  • Developed training programs to build employee performance, improve employee engagement and increase employee retention.
  • Developed and implemented sanitation policies and procedures to ensure compliance with local, state, and federal regulations.
  • Investigated customer complaints related to product quality or safety issues due to improper sanitization techniques or processes.
  • Ensured that all personnel comply with company policies regarding personal hygiene practices while on duty.
  • Conducted daily inspections of the facility to identify potential areas of non-compliance with food safety standards.
  • Investigated root causes of any sanitation-related issues that occurred within the workplace.
  • Scheduled regular deep cleaning sessions throughout the facility using approved chemicals or solutions according to industry standards.
  • Developed strategies for identifying, controlling, preventing, and eliminating sources of contamination within the facility.
  • Trained new employees in proper sanitation techniques and safety procedures.
  • Performed periodic maintenance of equipment used in the production process to maintain cleanliness and prevent contamination.
  • Implemented corrective actions as needed when violations were identified during inspections or audits.

Human Resources Assistant-PT

Kroger
FLORENCE
11.2016 - 05.2022
  • Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
  • Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
  • Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
  • Assisted with the development of training programs for staff members.
  • Updated employee database with changes in job title, salary information or contact details.
  • Monitored timekeeping records for accuracy and completeness.
  • Reviewed resumes submitted by applicants for open positions.
  • Participated in job fairs and other recruitment events to source potential candidates.
  • Conducted exit interviews with departing employees to gather feedback about their experience with the organization.
  • Performed administrative tasks related to payroll processing or benefit administration.
  • Processed paperwork associated with personnel transactions such as promotions or terminations.
  • Conducted new hire orientations and onboarding processes for incoming employees.
  • Provided administrative support to the HR department, including document preparation and calendar management.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Scheduled appointments, meetings, and conferences with employees to discuss and mitigate personnel issues.
  • Conducted background checks and employment verifications for potential hires.
  • Processed paperwork related to grievances, performance evaluations, classifications and employee leaves of absence.
  • Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.

Warehouse Operator

Aramark Uniform & Career Apparel
Decatur
10.1997 - 07.2004
  • Loaded, unloaded and moved products and materials by hand or using trucks and other equipment.
  • Operated forklifts and other material handling equipment safely and efficiently.
  • Operated forklifts and pallet jacks to move merchandise safely within the warehouse.
  • Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Used scanners to track parcel information, condition or receipt.
  • Conducted routine quality checks on incoming and outgoing goods to maintain product integrity.
  • Conducted cycle counts and annual inventories to reconcile stock discrepancies.
  • Ensured safety policies were followed at all times while working in the warehouse environment.

Education

High School Diploma -

Eisenhower High School
Decatur, IL
05-1996

Skills

  • Business and operations management
  • Employee relations and conflict resolution
  • Customer relationship management (CRM)
  • Onboarding and orientation
  • Customer relationship management
  • Strategic planning
  • Customer service
  • Team building

Certification

  • I have accumulated numerous license and certifications in multiple fields such as Safety, Managerial, Production, Distribution, Agriculture, Food Manufacturing, and Enzymes, with HR experience.

Timeline

Site Operations Manager

TEC Services
09.2023 - Current

Human Resources Assistant-PT

Kroger
11.2016 - 05.2022

Sanitation Manager

Archer Daniels Midland Company
10.2004 - 09.2023

Warehouse Operator

Aramark Uniform & Career Apparel
10.1997 - 07.2004

High School Diploma -

Eisenhower High School

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Veronica Williams