Veronica Wright-Jenkins
Atlanta
Summary
Conscientious Healthcare professional offering over 16 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
18
18
years of professional experience
Work History
Practice Manager/Surgery Scheduler/Medical Assistant
Buckhead Urogynecology
04.2021 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
- Provided supervision and management to team of support personnel.
- Communicated closely with patients, ensuring medical information was kept private.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Educated patients about surgeries and provided treatment plan documentation.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.
- Verified eligibility and compliance with authorization requirements for service providers.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Medical Assistant/Office Manager
Family Healthcare Of Atlanta
06.2016 - 02.2021
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Completed clinical procedures and gathered patient data for interpretation by physician
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Verified appropriate lab couriers picked up collected lab specimens
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
- Collected and documented patient medical information such as blood pressure and weight
- Tested and recorded blood glucose levels
- Ambulated, turned and positioned patients
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Assessed processes and procedures, complying with OSHA and HIPAA regulations
- Addressed and remedied all patient or team member issues
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction
- Consulted with healthcare professionals on business decisions
- Recruited, hired and educated staff on state and federal statutes on sleep service and independent diagnostic testing facility(IDTF) guidelines
- Developed and maintained electronic record management systems to analyze and process data
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Called and faxed pharmacies to submit prescriptions and refills
- Sanitized, restocked and organized exam rooms and medical equipment
Lead Medical Assistant
Dayton Medical Center
05.2014 - 06.2016
- Implemented care and efficiency improvements to support and enhance office operations.
- Obtained client medical history, including medication information, symptoms and allergies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Scheduled and accompanied clients to medical appointments.
- Assisted physicians in follow-through of care.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms
- Triaged incoming calls for provider to determine callers' likely needs, including immediate appointments or scheduled visits
Medical Assistant
Thomasville Family Medicine
02.2011 - 01.2014
- Submitted patient statements and medical billing to insurance companies.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Submitted insurance claims and updated patients' insurance information.
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Posted payments and charges to patient accounts and participated in billing processes.
- Registered new patients and updated existing patient demographics by collecting detailed patient information including personal and financial information.
- Ordered prescription refills on behalf of existing office patients.
- Cross-trained in front-office procedures to back up reception staff.
- Kept equipment operating by following operating instructions and troubleshooting any problems.
Emergency Room Technician
Palmetto Hospital
02.2006 - 12.2011
- Collected basic samples such as blood, urine and stool, labeling specimens properly and transferring to laboratory for testing.
- Assisted with resuscitation, CPR and emergency airway procedures.
- Monitored patients' comfort and safety during examinations and tests to alert physicians of abnormalities and changes in patient response.
- Assisted patients with limited mobility in dressing and undressing, bathing and other day-to-day needs.
- Utilized hospital beds and wheelchairs to transport patients throughout hospital.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Assisted doctors with examinations of patients by taking vital signs, including blood pressure, height, weight and drawing blood.
- Assessed extent and nature of injury or illness to prioritize and establish medical procedures.
- Administered first aid treatment and life support to care for sick or injured individuals.
Education
Medi - Medical Assisting
Florida Career College - Miami
Miami, FL01.2010
Skills
- Healthcare coding
- Payment collection and processing
- Physician assistance
- Insurance billing procedures
- Insurance billing
- Understanding of medical ethics
- Understanding of medical terminology
- Managing patient records
- Follow-up skills
- Responsible
- Teamwork
Timeline
Practice Manager/Surgery Scheduler/Medical Assistant
Buckhead Urogynecology
04.2021 - Current
Medical Assistant/Office Manager
Family Healthcare Of Atlanta
06.2016 - 02.2021
Lead Medical Assistant
Dayton Medical Center
05.2014 - 06.2016
Medical Assistant
Thomasville Family Medicine
02.2011 - 01.2014
Emergency Room Technician
Palmetto Hospital
02.2006 - 12.2011
Medi - Medical Assisting
Florida Career College - Miami
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