Veronique Caldwell
Lawrenceville,GA
Summary
Knowledgeable Executive Director with proven track record of leading organizations to growth and success through strategic planning and innovative problem-solving. Successfully managed diverse teams, driving operational efficiency, and fostering collaborative environments. Demonstrated excellence in financial oversight and stakeholder engagement.
Overview
13
13
years of professional experience
1
1
Certification
Work History
EXECUTIVE DIRECTOR
AVEDA ARTS and SCIENCES INSTITUTE
04.2022 - Current
- Use problem-solving and critical thinking skills related to students, clients, employees, and management concerns to draw appropriate conclusions to maximize best outcomes for the campus and organization.
- Develop written documentation, including emails, memos, reports, and evaluations based on the results of the review and to determine an appropriate action plan where necessary.
- Write and submit the audit reports to senior management examination.
- Understand and apply policies, procedures, and best practices to maximize efficiency and outcomes.
- Spearhead budget analysis and forecast to align with operating cost within the business strategy.
- Evaluate operations and staffing to maintain measurements of quality and productivity.
- Identify risks through walkthroughs, database reports, and team communication to effectively analyze operations and maintain compliance.
- Lead, manage, and organize approximately 250 individuals in 7 different departments to achieve financial goals, retention rates, and regulatory compliance.
- Collaborate with community partners and industry professionals to expand the Aveda brand and generate graduate opportunities for career placement.
- Establish and delegate departmental responsibilities and coordinate functions among department managers, team members, and students.
- Assist with the quarterly inventory audits and oversee inventory processes to minimize shrinkage.
- Host Graduation Ceremonies, State of the Enterprise meetings, Industry Days, and many other campus events to represent and expand the Aveda brand.
- Establish opportunities for the organizations annual Breast Cancer Awareness and Earth Month fundraisers which has met a goal of almost $10,000 combined annually.
Student Care Manager
Aveda Arts and Sciences Institutes
08.2021 - 04.2022
- Developed care plans tailored to individual student needs, enhancing overall service delivery.
- Implemented quality assurance measures to improve service consistency and compliance with industry standards.
- Led workforce development initiatives to enhance student skills and career advancement opportunities.
- Collaborated with community partners to create training programs aligned with industry needs.
- Designed comprehensive career services, including resume writing workshops, interview coaching, and job search assistance, resulting in higher placement rates for program graduates.
- Established a framework for assessing the effectiveness of Student Services interventions on student outcomes, using findings to inform program improvements.
- Led faculty training workshops to enhance teaching methodologies and student engagement.
- Fostered partnerships with external organizations to expand learning opportunities for students.
- Designed assessments that accurately measure student understanding and inform instructional adjustments.
- Maintained organized records of graded assignments and assessments.
- Implemented feedback channels to improve service delivery and student satisfaction.
- Led initiatives that promoted inclusivity and diversity within the student body.
- Scheduled state board testing to improve licensure rate
- Audit student grades and campus attendance
- Manage campus supply orders
- Collaborated with educational institutions to provide targeted career services for students and recent graduates.
- Managed internship programs, working closely with college career services departments to identify top talent for entry-level positions.
DIRECTOR OF OPERATIONS
PRESSBAR SALON
11.2020 - 08.2021
- Resolved customer complaints and concerns.
- Managed staff to uphold company policy and guidelines.
- Increased revenue of products and services consistently each quarter.
- Onboarded new employees and conducted new employee orientations.
- Ensured employee files remained compliant and collected proper documentation.
- Conducted interviews with prospective team members, trained new hires on policies and procedures.
- Promoted staff accordingly based on observations, evaluations, and career goals.
- Evaluated team members’ performance quarterly and performed annual performance reviews.
- Maintained supply inventory and equipment maintenance and repairs.
- Ordered materials, supplies, and equipment as needed.
- Managed payroll for all employees in region within 3 salon locations.
- Created monthly promotions for marketing products and services.
- Managed schedules to ensure coverage during hours of operations.
- Conducted monthly staff meetings and training to maintain and improve service and product sales.
LEAD INSTRUCTOR
HEALTH and STYLE INSTITUTE
08.2018 - 11.2020
- Responsible for entering grades for all students enrolled in all programs.
- Conducted weekly meetings with educators and developed relevant agendas to collect retention information, to share organizations updates, and provide training.
- Supervised educators and oversee education department.
- Hired for all open positions for full time, part-time, and substitute instructors.
- Evaluated all situations logically.
- Conducted inventory audits, ordered products for campus to ensure instructors and students were supplied with the proper tools, products, and equipment to achieve successful outcomes.
- Increased customer satisfaction by resolving client concerns, by ensuring students were well trained, and instructors received a high level of support.
- Managed quality assurance programs, including on-site evaluations, internal audits, and customer surveys.
- Maintained student SAP records remained compliant per internal and external standards.
- Maintained excellent attendance records all while setting the standards with personal goals for timeliness and modeling high standards to set the tone.
- Received zero findings for unannounced/unscheduled GA State Board campus visits.
- Adapted quickly to swift changes in sanitation guidelines and client protocols during the 2020 updates.
- Prepared students for Master Cosmetology, Licensed Estheticians, and Instructor Master Cosmetology licenses.
- Reviewed GA State Board of Cosmetology requirements to relay all updates accordingly to students and instructors for the Cosmetology, Estheticians., and Instructor programs.
- Relayed information and submitted reports to director and corporate managers weekly and as needed.
- Instructed online and campus classes using Milady, Pivot Point, Cengage.
Master Cosmetology Instructor
Empire Beauty School
05.2013 - 01.2018
- Developed and implemented comprehensive curriculum aligned with industry standards.
- Mentored students to enhance practical skills and professional development.
- Conducted assessments to evaluate student progress and proficiency in cosmetology techniques.
- Facilitated workshops on emerging trends and advanced techniques in beauty services.
- Analyzed student feedback to refine course content and improve learning outcomes.
- Developed engaging lesson plans that incorporated industry trends, resulting in a dynamic learning environment.
- Prepared students for job interviews by conducting mock interviews and offering guidance on resume writing and portfolio development.
- Planned both theory and practical lessons for 30 students.
- Spearheaded salon management training courses, equipping students with essential business skills for future success in the industry.
- Increased student pass rates on state licensing exams through comprehensive test preparation and review sessions.
- Followed GA curriculum accurately with detailed lesson plans.
- Maintained up-to-date knowledge of industry standards, regulations, and advancements to ensure relevant instruction.
- Adapted instructional methods based on individual student needs or learning styles, resulting in greater success and satisfaction among the student body.
- Organized guest speaker events featuring successful cosmetology professionals to inspire students and provide real-world insights.
- Led specialized training seminars on advanced hair cutting, coloring techniques, or skincare treatments to enhance students'' skill sets further.
- Assisted school administration in marketing program offerings through open house events, community outreach initiatives, or social media promotion.
- Conducted practice exams for students on both theoretical and practical sections.
Education
Bachelor of Science - Healthcare Administration
South University
Certified Trichology Practitioner - undefined
US Trichology Institute
Licensed – Master Cosmetology Educator - undefined
Empire Beauty School
Licensed – Master Cosmetology - undefined
Empire Beauty School
Skills
- Regulatory Compliance / Audits
- Budget Forecast / Managment
- Project Management
- Microsoft Office
- Leadership / Coaching
- SAP Monitoring
- Campus Vue
- Organization
- P & L Statements
- Performance Reviews / Feedback
- Sales Force
- Excellent Communication Skills – Written and Verbal
- Zoom / Teams
- Strategic planning
- Risk assessment
- Compliance monitoring
- Performance evaluation
- Program development
- Curriculum design
- Community outreach
- Inventory management
- Staff training and development
- Workforce development
- Regulatory compliance
Certification
- Licensed Master Cosmetologist Educator
- Certified Trichology Practitioner
Timeline
EXECUTIVE DIRECTOR
AVEDA ARTS and SCIENCES INSTITUTE
04.2022 - Current
Student Care Manager
Aveda Arts and Sciences Institutes
08.2021 - 04.2022
DIRECTOR OF OPERATIONS
PRESSBAR SALON
11.2020 - 08.2021
LEAD INSTRUCTOR
HEALTH and STYLE INSTITUTE
08.2018 - 11.2020
Master Cosmetology Instructor
Empire Beauty School
05.2013 - 01.2018
Certified Trichology Practitioner - undefined
US Trichology Institute
Licensed – Master Cosmetology Educator - undefined
Empire Beauty School
Licensed – Master Cosmetology - undefined
Empire Beauty School
Bachelor of Science - Healthcare Administration
South University