Versace Kemp
Fairburn
Summary
Experienced insurance professional with expertise in client relationship management and policy customization. Highly skilled in communicating complex information and fostering team building for seamless operations and client satisfaction. Adaptable and reliable, with a focus on delivering results and maintaining high standards. Possesses a positive attitude and genuine interest in helping others, ready to thrive in a customer-focused environment. Demonstrates the ability to quickly learn company products and services, ensuring accurate and efficient customer support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Insurance Broker
First Acceptance Insurance
03.2022 - Current
- Educated clients on insurance policies and procedures.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Analyzed risk factors to recommend appropriate coverage levels.
- Finalized sales and collected necessary deposits.
- Utilized CRM software to manage client relationships.
Customer Care Representative (Internship)
Bank Of America
03.2021 - 02.2022
- Logged call information and solutions provided into internal database.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Customer Service Advocate
Wells Fargo
05.2016 - 03.2021
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
Education
Westlake High School
05.2014
Skills
- Account Management
- Policy analysis
- Risk management
- Sales quota achievement
- Credit Card Processing
- Order Fulfillment
- Call Center Operations
- Document Control
- Promotional Support
Certification
- Property and Casualty License - Georgia Department of Insurance.
Timeline
Licensed Insurance Broker
First Acceptance Insurance
03.2022 - Current
Customer Care Representative (Internship)
Bank Of America
03.2021 - 02.2022
Customer Service Advocate
Wells Fargo
05.2016 - 03.2021
- Property and Casualty License - Georgia Department of Insurance.
Westlake High School
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