Veryona Hilson
Lithonia
Summary
Proven Customer Service Associate with a track record of enhancing customer satisfaction at Amazon, adept in complaint resolution and product knowledge. Demonstrated ability to work collaboratively in team settings, excelling in both customer support and problem-solving. Skillfully balances a positive attitude with professional complaint handling, significantly improving customer experience.
Overview
18
18
years of professional experience
Work History
Customer Service Associate
Amazon
02.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Deli Clerk
Publix
08.2006 - 05.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
Bachelor - Psychology
Alabama A&M University
Normal, ALSkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Product knowledge
- Complaint handling
Timeline
Customer Service Associate
Amazon
02.2022 - Current
Deli Clerk
Publix
08.2006 - 05.2021
Bachelor - Psychology
Alabama A&M University
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