Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vi Nguyen

Lawrenceville

Summary

I have experience working in both front desk and customer-facing roles, where I’ve developed strong skills in communication, organization, and multitasking. As a receptionist, I greeted guests, scheduled appointments, answered phone calls, and maintained a clean, professional office environment. In previous customer service roles, I also prepared food and drinks, handled payments, and ensured a positive experience for every guest. I’m comfortable working in fast-paced environments, and I take pride in being friendly, efficient, and reliable in everything I do.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist/Manager

Modern Nails & Skin Cares
05.2022 - Current
  • Greeted guests warmly and engaged in friendly, professional conversations while efficiently managing the check-in and check-out process.
  • Maintained a clean, organized front office to ensure a welcoming and professional environment for all visitors and staff.
  • Scheduled appointments, answered incoming phone calls, and handled payment collection accurately.
  • Provided translation assistance when needed to support clear communication with diverse clientele.

Cashier/Barista

Dingtea
10.2019 - Current
  • Provided friendly and efficient customer service, taking orders, answering questions, and making personalized recommendations.
  • Operated the cash register, processed cash and card transactions, and handled daily sales reconciliation.
  • Maintained cleanliness and organization of the workspace, restocked ingredients and supplies, and followed food safety standards.
  • Assisted with opening and closing duties, contributing to a smooth and efficient store operation.
  • Prepared and served a variety of bubble tea drinks and snacks with accuracy and attention to customer preferences.

Cashier/Customer Service Representative

Hansel & Gretel
06.2017 - 10.2019
  • Provided fast, friendly, and accurate service to customers while processing purchases, returns, and exchanges at the register.
  • Restocked merchandise, kept checkout area clean and organized, and supported daily store operations.
  • Prepared and served a variety of food and beverages, ensuring quality, presentation, and consistency in every order.
  • Restocked ingredients and supplies throughout shifts to support smooth kitchen and front-of-house operations.

Education

Associate of Science - Dental Hygiene

Clayton State University
Morrow, GA
08-2028

Skills

  • Organization and multitasking in a busy environment
  • Front desk and visitor management
  • Appointment scheduling and calendar coordination
  • Phone etiquette and professional communication
  • Payment processing and cash handling
  • Bilingual support / translation assistance

Timeline

Front Desk Receptionist/Manager

Modern Nails & Skin Cares
05.2022 - Current

Cashier/Barista

Dingtea
10.2019 - Current

Cashier/Customer Service Representative

Hansel & Gretel
06.2017 - 10.2019

Associate of Science - Dental Hygiene

Clayton State University

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Vi Nguyen