Vickie Barrentine
Milledgeville
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service: Check Out Clerk
Hobby Lobby
Milledgeville
09.2021 - 02.2022
- Answered phones in a courteous manner while providing excellent customer service.
- Assisted customers when requested to locate desired merchandise.
- Placed returned items back to appropriate locations.
- Partipated in cleaning of store if closing.
- Timely arrival when opening store and preparing cash drawer prior to customer arrivals.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Provided excellent customer service to ensure satisfaction.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
R N. Director of Nursing
Macon Health and rehab
Macon
08.2017 - 07.2019
- Conducted performance evaluations for all nursing staff members and made recommendations for improvement when necessary.
- Assisted with recruitment efforts by interviewing potential employees and making hiring decisions when appropriate.
- Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
- Analyzed trends in patient care activities such as medication errors or falls within the facility.
- Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
- Resolved conflicts among staff members in a professional manner while maintaining positive working relationships.
- Monitored changes in laws and regulations related to healthcare delivery services to ensure compliance with all applicable standards.
- Inspected medical equipment regularly to ensure it is functioning properly before use by patients or staff members.
- Ensured compliance with state regulations regarding nurse-to-patient ratios and other safety guidelines.
- Collaborated with physicians and other healthcare providers to coordinate patient care plans.
- Implemented strategies for improving patient satisfaction scores in the nursing department on an ongoing basis.
- Created reports summarizing patient outcomes based on data collected from various sources.
- Attended meetings with senior management personnel to provide updates on progress of projects and initiatives being undertaken by the nursing team.
- Organized educational programs for nurses such as seminars, lectures, workshops.
- Maintained accurate records of staff certifications, licensure, continuing education credits.
- Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift.
- Participated in interdisciplinary teams to discuss patient care issues or concerns and develop solutions as needed.
- Served as a mentor for new nurses providing support during their transition into the organization.
- Advised physicians on best practices related to prescribing medications or treatments for patients under their care.
- Implemented changes needed to correct deficiencies found during government inspections.
- Coordinated medical and health services in compliance with government regulations and policies set by board of trustees.
- Assessed competency of clinical staff to promote quality, continuity, and safety.
- Budgeted, managed, and scheduled nursing staff, fostering environment supportive to patients.
- Monitored development, implementation and updates of individualized care plans.
- Reviewed daily documentation of dispensing of controlled substances, immediately noting discrepancies from shift to shift.
- Developed and maintained staffing schedule in accordance with contract terms, budget mandates and accreditation standards for nursing coverage.
- Evaluated staff performance and prepared accurate reports detailing findings.
- Oversaw explanation of personnel policies and job descriptions as part of nursing employee orientation process.
- Implemented and directed clinical services and operations to deliver competent, quality care.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Recruited, hired and trained new medical and facility staff.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Regional Nurse Consultant
Pruitt Health Care
Milledgeville
03.1999 - 12.2015
- Evaluated current nursing practices against best practices guidelines and identified areas for improvement.
- Assessed staffing needs within various clinical settings and adjusted accordingly based on patient acuity levels.
- Maintained updated records of all continuing education courses completed by regional nurse consultants.
- Assisted with the development of policies, procedures and standards to ensure quality care across all clinical settings.
- Participated in regional health initiatives to improve patient outcomes.
- Conducted clinical rounds on nursing staff throughout the region to assess competency levels.
- Coordinated interdisciplinary teams for ongoing review of patient care plans.
- Provided expert consultation related to legal proceedings involving regional healthcare organizations or personnel.
- Analyzed data collected from quality assurance activities conducted within the region's healthcare facilities.
- Attended conferences and seminars related to advances in healthcare technology, treatment protocols.
- Investigated reports of potential violations of policy or standards by nursing staff within the region.
- Monitored nursing practice within the region to ensure compliance with established regulations and standards of practice.
- Provided mentorship and guidance to new or inexperienced nurses in order to facilitate professional growth and development.
- Managed clinical care through application of nursing processes and delegation of clinical activities.
- Facilitated clinical training and education to nurses and residents, enabling better patient outcomes.
- Tracked clinical quality data to identify risk and implement quality assurance improvement initiatives.
- Collaborated with interdisciplinary teams of physicians, therapists, pharmacists and social workers to manage patient care.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Coordinated discharge planning to ensure continuity of care post-hospitalization.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Administered local, inhalation or intravenous anesthetics to patients undergoing procedures.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
Education
Associate of Applied Science -
Macon College And State University
Macon, GA05-1991
Licensed Practical Nurse - Nursing
Carrollton Tech
Carrollton, Ga06-1975
Skills
- Customer service
- Payment processing
- Inventory management
- Cash handling
- Conflict resolution
- Time management
- Team collaboration
- Product knowledge
- Interpersonal communication
- Problem solving
- Attention to detail
- Confidentiality
- Administrative tasks
- File and database management
- Peer relationships
- Quality control
- Telephone etiquette
- Travel arrangements
- Meeting coordination
- Calendar management
- Correspondence writing
- Relationship building
- Schedule and calendar management
- Records retrieval
- Typing speed
- Scanning and copying
- Document management
- Filing systems
- Supply tracking
- Research
- Customer satisfaction
- Verbal and writing communication
- Expense reports
- Database entry
- Spreadsheet development
- File maintenance
- Record preparation
- Database management
- Billing and coding
- Quality management
- Administrative support
- Prioritization
- Research skills
- Service oriented
- Analytical skills
- Professional demeanor
- Scheduling and calendar management
- Excellent communication
- Report generation
- Presentation preparation
- Professional correspondence
Languages
English
Professional
Certification
Multi state registered nurse
Original license issued in Georgia by Sectary of State board of nurses
Timeline
Customer Service: Check Out Clerk
Hobby Lobby
09.2021 - 02.2022
R N. Director of Nursing
Macon Health and rehab
08.2017 - 07.2019
Regional Nurse Consultant
Pruitt Health Care
03.1999 - 12.2015
Associate of Applied Science -
Macon College And State University
Licensed Practical Nurse - Nursing
Carrollton Tech