Vickie Roper
Sautee
Summary
Results-driven Office Manager and Business Owner at Southeast Coatings, Inc. with a proven track record in strategic planning and client relationship management. Achieved significant revenue growth and market expansion through innovative business strategies. Known for exceptional customer service and team leadership, cultivating a compliant and productive work environment. Skilled in problem-solving and staff development, with a commitment to fostering inclusivity and respect for diverse backgrounds.
Overview
15
15
years of professional experience
Work History
Owner/Office Manager
Southeast Coatings, Inc
Gainesville
04.2009 - 12.2023
- Formed and sustained strategic relationships with clients.
- Implemented campaigns and promotions to help with developing goods and services.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with local, state, and federal regulations.
- Implemented successful business strategies to increase revenue and target new markets.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained relationships with existing clients by providing superior customer service.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Organized events such as trade shows and conferences.
- Ensured compliance with applicable laws and regulations related to business operations.
- Developed policies and procedures for the organization.
- Provided direction and guidance to employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Resolved conflicts between customers or staff members professionally.
Education
High School Diploma -
Lanier Technical College
Oakwood, GA05-2006
Skills
- Strategic planning
- Customer service
- Project management
- Budget management
- Regulatory compliance
- Event coordination
- Client relationship management
- Small business operations
- Cash flow optimization
- Team oversight
Timeline
Owner/Office Manager
Southeast Coatings, Inc
04.2009 - 12.2023
High School Diploma -
Lanier Technical College
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