Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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VICKY GARCIA

404 Greenwood Dr, Canton

Summary

Caring and Friendly customer service professional with 8+ years of experience in medical field. Strong dedication to helping patients to satisfy, assist or resolve issues. Excels in both team environments and alone. Proven ability to listen and address concerns in a quickly and efficiently manner creating long lasting relationships with patients.

Overview

11
11
years of professional experience

Work History

Receptionist/Court Runner

PDQ SERVICES INC
03.2024 - Current
  • Answer daily emails and calls from customers inquiring about filings, evictions and collections
  • Print Checks and mail out dispossessory filings, dismissals for courts and invoices to properties
  • Make shipping labels for FedEx, handling all mail that comes in and goes out.
  • Process the background checks for criminal and credit reports.
  • Scan in Court documents such as dismissals, filings and satisfied judgments on cases. Then load documents into the court system.
  • Drop off Filings, writ requests for properties, and pay for them with company check at Magistrate courthouses.
  • Assist with collecting pickups and drops offs for collection team at properties.
  • Driving to Lawyers for signatures and court documents for office.

Front Desk Representative

VASCULAR SURGICAL ASSOCIATES
05.2023 - 02.2024
  • Greet guests with a bright attitude and assist guests with kiosk if needed
  • Print out and Assist to checkout patients
  • Verify up to 30+ insurances
  • Answer inquiries about appointment types ,duration and procedures
  • Assist patients up to 120+ a day
  • Handle Cash and Credit payments , Adhering to company policy for payments
  • Help Train New Front Desk Agents
  • Schedule patients appointments
  • Retrieve referrals from company database
  • Create the Spreadsheet for the following days
  • Help create vein procedures packets which are for procedures days
  • Scan documents, orders, paperwork ,and insurance cards and place into correct patient chart

DIETARY AIDE

BRIDGEPORT HOSPITAL
01.2015 - 01.2022
  • Demonstrates effective organizational skills in taking meal selections in an efficient manner by adhering to phone script
  • Processes patient calls quickly and accurately while meeting standard for average call length
  • Processes meal selections in an efficient and accurate manner, achieving standard for average patient selection call length per meal period, demonstrating ability to prioritize patient demands, and excellent customer service skills.
  • Adheres to assigned task summary and prioritizes processing patient calls when the queue increases and during peak service times
  • Demonstrates effective menu corrections to ensure patients receive meals which incorporate personal preferences, dietary restrictions, and tray space guidelines. Provides patients with basic information on Therapeutic restrictions when taking meal selections...
  • Demonstrates effective organizational and communication skills in properly adhering to time constraints. Properly adheres to time constraints with phone use and achieves standards in regards to time spent in not ready mode

Education

TrainingDire General Studies

Annapolis Senior HS
Annapolis, MD
01.2008

High School Diploma - undefined

Annapolis High School
01.2008

Skills

  • Willing to Learn
  • Leadership
  • Customer Service
  • Problem Solving
  • Teamwork
  • Languages / English & Spanish

LANGUAGES

English
Spanish

Timeline

Receptionist/Court Runner

PDQ SERVICES INC
03.2024 - Current

Front Desk Representative

VASCULAR SURGICAL ASSOCIATES
05.2023 - 02.2024

DIETARY AIDE

BRIDGEPORT HOSPITAL
01.2015 - 01.2022

High School Diploma - undefined

Annapolis High School

TrainingDire General Studies

Annapolis Senior HS

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VICKY GARCIA