NILSA CASTILLO
Cartersville
Summary
Administrative Assistant with extensive expertise spanning over 15 years in customer service, data entry, and interpretation. Adept at enhancing office operations and ensuring client satisfaction through innovative solutions. Committed to driving efficiency and clear communication, particularly for non-English speaking clients, while managing insurance-related tasks with precision. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Willing to relocate to: Cartersville, GA.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Floyd/ Bartow County Health Department
01.2011 - Current
- Manage clerical tasks and customer interactions, ensuring smooth office operations and client satisfaction.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Collaborated with healthcare teams to streamline patient communication processes.
- Resolved customer inquiries regarding healthcare plans and services to enhance patient satisfaction.
- Educated patients on insurance benefits, coverage options, and claims processes to ensure understanding.
- Delivered exceptional bilingual support to diverse customer inquiries via phone and email.
- Ensured compliance with company policies while managing sensitive customer information responsibly.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Processed incoming calls and inquiries, providing accurate information to clients and visitors.
Customer Service Representative
The Irwin Agency/ACE Insurers
10.2009 - 12.2010
- Helping customers with their insurance needs.
- Interpreting for the Spanish customers.
- Take insurance and payments for their bills.
- Other duties as assigned.
Education
Diploma - Business Technology
Georgia Northwestern Technical College
07.2023
GED - undefined
Department of Education San Juan, Puerto Rico Georgia Northwestern Technical College
Rome, GA12.2022
Skills
- Receptionist (Experienced)
- Insurance (Skillful) Spanish (Native)
- Data Entry (Experienced)
- Electronic health records
- Bilingual communication
- Conflict resolution
- Customer relationship management
Timeline
Customer Service Representative
Floyd/ Bartow County Health Department
01.2011 - Current
Customer Service Representative
The Irwin Agency/ACE Insurers
10.2009 - 12.2010
Diploma - Business Technology
Georgia Northwestern Technical College
GED - undefined
Department of Education San Juan, Puerto Rico Georgia Northwestern Technical College