Victor Cousins
Atlanta
Summary
Dedicated and driven professional pursuing a career in Cyber Security, complemented by Chegg Skills Cybersecurity Certification. With a strong foundation in IT and a passion for safeguarding digital assets, I aim to leverage my skills and knowledge to contribute effectively to the ever-evolving field of cyber security. Committed to continuous learning and staying aware of emerging technologies. I bring a proactive approach to identifying and mitigating potential security threats. My goal is to utilize my expertise to protect organizations and ensure the integrity of their data in an increasingly interconnected world.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Specialist
Lowes Home Improvement
11.2022 - Current
- Assist customers with product selection, boosting sales and enhancing satisfaction through personalized service.
- Generate and fulfill customer quotes, ensuring accuracy and timely delivery, leading to repeat business.
- Provide expert advice on products, resulting in increased customer loyalty and trust.
- Collaborate with team members to optimize store layout, improving product visibility and sales.
- Resolve customer issues efficiently, maintaining high levels of satisfaction and retention.
- Assisted customers in navigating store systems to enhance shopping experiences and increase sales.
- Conducted product demonstrations to highlight features, driving customer engagement and interest.
Help Desk Representative
McKesson
01.2021 - 11.2022
- Resolved customer tech issues, enhancing satisfaction and reducing downtime.
- Assisted in troubleshooting software/hardware, achieving efficient problem resolution.
- Collaborated with team to improve help desk processes, boosting response times.
Education
Bachelor of Science - Cybersecurity
Lanier Technical College
Oakwood, GA02.2023
Bachelor of Science - Cybersecurity
Wake Technical Community College
Raleigh, NC12-2023
Skills
- Customer Service - Experienced
- Customer Relationship Management - Experienced
- Cybersecurity - Beginner
- Troubleshooting - Skillful
- Computer Hardware - Skillful
- Risk Assessment - Novice
- Malware Analysis - Novice
- Data Protection - Novice
- Relationship building
- Client relations
- Team collaboration
Certification
- Cybersecurity Certification - Chegg Skills (2023-09 to 2024-05)
- SYO-701 - CompTIA Security+ (2024-05 to Present)
Languages
English - Native
Timeline
Sales Specialist
Lowes Home Improvement
11.2022 - Current
Help Desk Representative
McKesson
01.2021 - 11.2022
Bachelor of Science - Cybersecurity
Lanier Technical College
Bachelor of Science - Cybersecurity
Wake Technical Community College
Hobbies
I have always loved technology ever since I was a kid, video games have been a big part of my life. In addition to that, I love collecting rare shoes and restoring vintage ones to look brand new. Creatively, I channel my passion for technology into building and refurbishing PCs and game consoles.
Links
LinkedIn: www.linkedin.com/in/victor-cousins-b2b008283