Victoreal Frank
Columbus
Summary
Dedicated customer service professional with 9+ years of experience delivering high-quality support in call center, healthcare, logistics, and remote environments. Known for excellent communication skills, problem-solving, and a genuine passion for helping customers find effective solutions.
Overview
10
10
years of professional experience
2011
2011
years of post-secondary education
Work History
Dispatcher - Semi Truck Operations
Quantex Logistics
01.2025 - 01.2026
- Coordinated and dispatched semi-truck drivers to ensure timely and efficient deliveries.
- Communicated with drivers and clients to resolve issues, managed scheduling and routing, and maintained accurate operational records.
Customer Service Representative (Remote)
United Healthcare
01.2021 - 01.2025
- Provided high-quality customer support to members via phone in a fully remote environment.
- Assisted customers with inquiries, issue resolution, and account support while maintaining compliance and confidentiality.
- Demonstrated empathy and professionalism when handling sensitive healthcare-related concerns.
Call Center Representative
TCIM Call Center
01.2016 - 01.2020
- Handled high-volume inbound and outbound calls, resolved customer concerns efficiently, built strong rapport through active listening, and consistently met customer satisfaction and performance metrics.
Education
Memorial High School
Tulsa, OKSkills
- Customer Service Excellence
- Problem Solving & Conflict Resolution
- Call Center Operations
- Remote Customer Support
- Healthcare Member Services
- Dispatch & Logistics Coordination
- Multitasking & Time Management
- Clear Communication & Active Listening
- CRM & Call Handling Systems
Timeline
Dispatcher - Semi Truck Operations
Quantex Logistics
01.2025 - 01.2026
Customer Service Representative (Remote)
United Healthcare
01.2021 - 01.2025
Call Center Representative
TCIM Call Center
01.2016 - 01.2020
Memorial High School