Victoria Anderson
Johns Creek,GA
Summary
Attentive Shift Leader with 3 years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring, and process improvement. Manages team with a proactive approach and conscientious attention to day-to-day needs. People-oriented and successful at executing new initiatives. Committed to creating a workplace culture consistent with the organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Qualified in Production Scheduling, Customer Service Management, Production Reporting, Operations Support, Staff Training and Development, Cash Handling, Quality Inspections, Complaint Resolution, Professional Appearance, Security Procedures Adherence, Motivational Leadership, Goal Setting and Tracking, Safety Processes and Procedures, POS System Operation, Team supervision, and Employee attendance monitoring.
Overview
3
3
years of professional experience
Work History
Shift Leader
Pizza Hut
05.2023 - Current
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Delegated tasks to employees and monitored activities and task completion.
- Handled escalated customer concerns and emergencies in the absence of a manager or supervisor.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Handled customer inquiries promptly while providing accurate information regarding menu items and promotions.
- Enforced company policies and regulations with employees.
Shift Leader
SUBWAY®Restaurants
02.2022 - 04.2023
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in the absence of a manager or supervisor.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Education
High School Diploma -
Chattahoochee High School
Alpharetta, GA05-2024
Affiliations
- Photography
- Cooking
- Baking
- Choir Singing
- Fictional Writing
Timeline
Shift Leader
Pizza Hut
05.2023 - Current
Shift Leader
SUBWAY®Restaurants
02.2022 - 04.2023
High School Diploma -
Chattahoochee High School
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