Victoria Brooks
Cairo
Summary
Dedicated Patient Access Representative with a strong background in managing patient registrations and insurance verification. Proven ability to educate patients on services and payment options while ensuring compliance with HIPAA regulations.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Archbold Cancer Center
Thomasville
05.2025 - Current
- Greeted patients and verified insurance information for efficient check-in process.
- Assisted patients with registration forms and explained hospital policies clearly.
- Maintained accurate patient records in electronic health record systems securely.
- Educated patients about available services and payment options during consultations.
- Handled telephone inquiries professionally, directing calls to appropriate departments as needed.
- Provided support during patient admissions, ensuring a smooth transition to care services.
- Applied HIPAA privacy and security regulations while handling patient information.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Business Development Representative
Flowers Nissan/Honda
Thomasville
11.2022 - 05.2026
- Managed inbound and outbound phone calls.
- Replied quickly to online inquiries to turn digital shoppers into buyers.
- Secured times for customers to visit the showroom for test-drives and quotes.
- Answered general questions regarding pricing, quotes, promotions, and inventory.
- Logged all customer interactions into dealership's computer system for accurate record-keeping. carefully into the dealership's computer system.
- Developed and maintained a deep knowledge of the dealership’s products.
Education
High School Diploma -
Bishop Hall Charter School
Thomasville, GA05-2023
Skills
- Insurance verification
- Patient registration
- Electronic health records
- windHIPAA compliance
- Payment options education
- Patient intake
- Customer engagement
- Communication skills
- Time management
- Attention to detail
- Active listening
Timeline
Patient Access Representative
Archbold Cancer Center
05.2025 - Current
Business Development Representative
Flowers Nissan/Honda
11.2022 - 05.2026
High School Diploma -
Bishop Hall Charter School