Victoria Calix
Dacula
Summary
Experienced team leader with extensive background in hospitality and customer service. Skilled in developing and maintaining strong relationships with customers, students, staff, and vendors. Expert in operational management, budgeting, staff training and development. Successful in creating a positive, team-oriented work environment that fosters employee growth and development.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Supervisor
Elior
Lawrenceville
07.2022 - Current
- Supervised daily cafe operations and ensured compliance with health standards.
- Managed staff schedules and delegated tasks to optimize workflow efficiency.
- Trained new team members on customer service protocols and cafe procedures.
- Monitored inventory levels and coordinated with suppliers for timely restocking.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Evaluated staff performance and offered constructive feedback.
- Conducted regular team meetings to communicate goals and address issues effectively.
- Reviewed daily financial reports to ensure accuracy of transactions.
- Implemented quality control measures for food preparation and presentation standards.
- Enforced sanitation protocols among kitchen staff.
- Maintained accurate records of customer orders and sales.
- Provided support during peak business hours.
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
Education
Dental Assistant - Dental Assistant
Modern Dental Training of Cumming
Cumming, GA07-2026
High School Diploma -
Dacula High School
Dacula, GA05-2022
Skills
- Customer service
- Team management
- Inventory management
- Financial reporting
- Quality control
- Staff training
- Issue resolution
- Efficient and effective communication skills
- Customer and student service
Certification
- Dental Assistant
- ServSafe
- CPR/BLS
- Radiology
Timeline
Supervisor
Elior
07.2022 - Current
Dental Assistant - Dental Assistant
Modern Dental Training of Cumming
High School Diploma -
Dacula High School