Victoria Consonery
Statesboro
Summary
Knowledgeable and dedicated customer service professional with extensive experience in CRM systems . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Pharmacy Resolution Specialist
Centene Medicaid
06.2022 - 12.2024
- Takes member/prescriber/pharmacist inquiry calls for benefit questions including prior authorization requests. Offers options including submission of a prior authorization request.
- Thoroughly researches issues and takes appropriate action to resolve them using the appropriate reference material within turnaround time requirements and quality standards
- Maintains expert knowledge on all pharmacy benefits and formularies, including CMS regulations as they pertain to this position. Responsible for knowing and interpreting pharmacy and medical benefits
- Actively involved in the initiation and providing status for prior authorization/coverage determination, appeal / redetermination phone calls. Responsible for ensuring outstanding attention to detail
- Taking prescription payments, fax paperwork to doctors' offices and pharmacies.
Customer Service Representative
Aston Carter
10.2020 - 05.2022
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Bursar Office Assistant
Atlanta Metropolitan States College
01.2019 - 07.2020
- Collected and analyze all student accounts all students accounts, charges, and fees which included tuition and student account for billing financial and receiving payments.
- Analyzed each accounts make sure that all fees are properly paid, assist students with ID cards, parking passes and assist with payment plan fees and services.
- Answered phone calls and service student students upon requests.
Education
Associate Of Science - Business Administration
Atlanta Metropolitan State College
Atlanta, GA06.2021
Skills
- Office Management
- Retail sales Customer service
- Quality assurance controls
- Customer relations
- Call Center Operations
- Scheduling and calender management
- Spreadsheet development
- Advanced MS Office suite knowledge
Timeline
Pharmacy Resolution Specialist
Centene Medicaid
06.2022 - 12.2024
Customer Service Representative
Aston Carter
10.2020 - 05.2022
Bursar Office Assistant
Atlanta Metropolitan States College
01.2019 - 07.2020
Associate Of Science - Business Administration
Atlanta Metropolitan State College
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