Linda Johnson
McDonough
Summary
Skilled in overseeing daily retail operations, including staff scheduling, inventory management, and customer service. Initiated product training sessions to enhance employee knowledge, which led to increased sales performance and customer satisfaction. Monitored store metrics to identify areas for improvement, implementing strategies that fostered brand loyalty and compliance with regulatory standards. Experience in conflict resolution and relationship building with vendors to negotiate favorable terms for goods and services.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Specialty Sales ETL
Target
McDonough
06.2017 - Current
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
- Monitored employee performance and provided feedback on a regular basis.
- Initiated new product training sessions for employees to improve product knowledge.
- Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
- Organized merchandise displays according to seasonal promotions or special events.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Coordinated special events such as promotions or seasonal displays.
- Worked closely with vendors to negotiate contracts for goods or services.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Resolved customer complaints in a professional manner.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Executed merchandising strategies to support store sales growth.
Food Safety Director
Castella Imports
Hauppauge
09.2014 - 09.2016
- Trained personnel on proper cleaning techniques aimed at eliminating microbial hazards from work surfaces and equipment utilized in manufacturing operations.
- Facilitated team meetings with staff members responsible for implementing food safety initiatives within the organization.
- Analyzed risk factors associated with process controls used throughout the facility's production lines using hazard analysis critical control point methodology.
- Conducted periodic inspections of equipment used in manufacturing operations to verify its cleanliness and suitability for use in producing safe foods.
- Developed and implemented comprehensive food safety policies and procedures.
- Maintained accurate records pertaining to the implementation of food safety programs such as temperature logs, sanitation reports, chemical usage data.
- Conducted food safety assessments to ensure compliance with local, state and federal regulations.
- Assisted with developing new processes necessary for maintaining compliant operations based on changes made by regulatory authorities.
- Investigated customer complaints regarding food safety issues.
- Provided guidance on proper labeling requirements for all products manufactured or distributed.
- Monitored employee hygiene practices and ensured adherence to safe food handling standards.
- Coordinated audits from third-party certification bodies including SQF Level 2, 3, 4 audits and BRC Global Standard Certification Audits.
- Participated in industry trade shows representing the company's commitment to providing high-quality products that meet stringent standards set forth by governing bodies.
Education
High School Diploma -
Malverne
Malverne, NY06-2007
Skills
- Employee training
- Inventory management
- Customer service
- Sales strategy
- Performance monitoring
- Team building
- Visual merchandising
- Product knowledge
- Conflict resolution
- Regulatory compliance
- Process improvement
- Time management
- Relationship building
- Analytical and critical thinking
Timeline
Specialty Sales ETL
Target
06.2017 - Current
Food Safety Director
Castella Imports
09.2014 - 09.2016
High School Diploma -
Malverne