Victoria Davis
Atlanta
Summary
Results-driven leader with hands-on experience supervising teams, providing leadership coverage, and driving operational excellence. Proven ability to coach, motivate, and develop other, reinforced by an MBA in Management earned with high distinction. Skilled in communication, problem-solving, and leading through change. Committed to fostering high-performing teams and stepping confidently into roles with greater responsibility and impact.
Overview
12
12
years of professional experience
Work History
Underwriter
State Farm
06.2021 - Current
- Served as interim supervisor, overseeing a team of 14 underwriters; delegated daily work directions, monitored productivity, supported team members and maintaining service-level expectations.
- Consistently ranked as Top Producer in cases worked and turn-around time while maintaining high accuracy and compliance with State Farm underwriting guidelines.
- Developed and delivered the "New York Upskilling: a training initiative , enhancing policy accuracy, teaching complex state-specific guidelines, and improving efficiency for new and tenured underwriters.
- Provided coaching and peer support to new hires and existing team members to strengthen underwriting knowledge and elevate overall team performance.
- Leads by example through professionalism, integrity, and a commitment to continuous improvement.
Maintenance Supervisor
The Habitat Company
06.2016 - 01.2021
- Supervised maintenance and facility operations for a multi-unit residential property, ensuring consistent property upkeep, safety, and high tenant satisfaction.
- Led and managed a team on maintenance technicians, delegating tasks, setting priorities, and ensuring timely completion of repairs, renovations, and preventative work.
- Coordinated vendor and contractor activities, including bidding, scheduling, and quality control for specialized repairs or large-scale projects.
- Trained new staff members on maintenance standards, safety protocols, and equipment usage, strengthening team capability and consistency.
Loss Prevention Officer
Metro One Security
08.2013 - 06.2016
- Safeguarded company assets by monitoring store operations, identifying potential risks, and preventing theft and loss.
- Monitored surveillance systems in real time to detect suspicious behavior, unauthorized access, and security concerns.
- Collaborated with store management and law enforcement during investigations or emergency situations to a coordinated response.
- Maintained readiness in both armed and unarmed roles, adhering to strict safety, training, and compliance requirements.
- Demonstrated professionalism under pressure, exercising sound judgement, discretion, and consistent adherence to safety standards.
Education
Master of Science - Business Administration And Management
Strayer University
Washington, DC12-2024
Master of Science - Psychology
Southern New Hampshire University
Hooksett, NH02-2020
Skills
- Strategic & Critical Thinking
- Conflict Resolution & Decision Making
- Accountability, Professionalism & Integrity
- Supervisory & Coaching Skills
- Communication & Cross-Functional Collaboration
- Coaching Skills
- Risk Management
Timeline
Underwriter
State Farm
06.2021 - Current
Maintenance Supervisor
The Habitat Company
06.2016 - 01.2021
Loss Prevention Officer
Metro One Security
08.2013 - 06.2016
Master of Science - Business Administration And Management
Strayer University
Master of Science - Psychology
Southern New Hampshire University