Adaptable and results-driven professional with over 10 years of combined experience in call center operations, customer service, and administrative support. Skilled in high-volume outbound and inbound communications, script adherence, appointment scheduling, and handling sensitive information with confidentiality and accuracy. Proven ability to meet and exceed productivity targets while maintaining professionalism, courtesy, and compliance with federal regulations. Seeking to leverage strong communication, multitasking, and organizational skills in a member engagement role.