Victoria Geisler
Hampton
Overview
2
2
years of professional experience
Work History
Insurance Verification Specialist
OrthoAtlanta
Atlanta, GA
12.2025 - Current
- Verified insurance eligibility and benefits for patient accounts, ensuring accurate information for billing processes.
- Collaborated with healthcare providers to resolve discrepancies in insurance claims and authorizations.
- Utilized electronic health record systems to document verification status and maintain accurate patient records.
- Assisted in training new team members on insurance verification procedures and compliance standards.
- Developed resources and guidelines for staff to enhance understanding of complex insurance terminology and processes.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Accessed all patient information on EPIC.
Customer Service Representative, and Patient Account Representative
NovaCare Rehabilitation Billing Office
Canonsburg, PA
10.2023 - 12.2025
- Assists customers with payments over the phone as well as refunds or any voids if necessary.
- Resolve any issues for patients accounts as well as other departments.
- Work Correspondence to help the insurances get the information they need.
- Assist patients with their medical billing.
- Processed patient account inquiries efficiently, ensuring accurate information dissemination.
- Resolved billing discrepancies through diligent research and communication with insurance providers.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Collaborated with healthcare teams to streamline account management processes, enhancing overall efficiency.
- Educated patients on their financial responsibilities, improving understanding of billing procedures.
- Assisted in training new representatives on software systems and best practices for account management.
- Posted payments and processed refunds.
- Worked with outside entities to resolve issues with billing, claims, and payments.
Education
Bachelor of Science - Health Administration
University Of Phoenix
Phoenix, AZHigh School Diploma -
Canon Mcmillan High School
Canonsburg, PA01.2022
Skills
- Achieved high customer satisfaction ratings through effective problem resolution Enhanced service delivery by streamlining communication processes Fostered positive relationships with customers to drive repeat business
- Demonstrated proficiency in Microsoft Office 365 tools to facilitate efficient document creation and data analysis
- Cultivated a nurturing environment to foster trust and open communication
- Implemented systematic organization strategies to improve workflow and productivity
- Achieved improved client satisfaction by delivering personalized care and support Enhanced community engagement through effective communication and outreach efforts Drove positive outcomes by implementing tailored assistance programs
- Interpreted and implemented medical terminology to ensure precise understanding in healthcare settings
Timeline
Insurance Verification Specialist
OrthoAtlanta
12.2025 - Current
Customer Service Representative, and Patient Account Representative
NovaCare Rehabilitation Billing Office
10.2023 - 12.2025
Bachelor of Science - Health Administration
University Of Phoenix
High School Diploma -
Canon Mcmillan High School