Victoria Griffin
Lawrenceville
Summary
Energetic Customer Service Representative with 8+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Insight Services & Co. LLC
06.2023 - Current
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
Account Specialist II
SafeGuard Products International
03.2022 - 05.2023
- Field inbound calls to support Dealerships with Customer portal with any errors.
- Used Netsuites to support dealerships.
- Arrange meetings with different IT teams to push forward IT based projects such as the release of the Progressive Web Application.
- In-charge of all Dealership portal set ups and UAT to ensure correct prices and products are enrolled.
- Helped the legal team with different compliance applications according to the state.
- Created and audited matrixes for form and product available.
- Provides exceptional service and daily support to designated clients on programs, products, services and initiatives.
- Receives and returns phone calls and emails from designated clients in a timely manner, working with various departments throughout the organization to manage the resolution of client questions and issues.
- Receives and answers program related and process questions from clients, dealers and consumers and from other internal departments.
- Handles reconciliation of cancellation checks.
- Creates new processes and documentation to increase productivity and assist training new hires.
Key Accounts Specialist
GravoTech
11.2021 - 03.2022
- Responsible for 350 National and International accounts ensuring reoccurring sales, execution of corporate promotions, product trainings and overall satisfaction.
- Increased business with existing accounts by 20%+ by having new products ordered.
- Improved and enhanced previously damaged relationship with key customers.
- Act as a liaison between Customer Service, Sales, and Logistics for our France location.
- Trained new sales and customer service new hires.
International Sales Associate
GravoTech
04.2019 - 11.2021
- Answer Inbound calls from queue
- Troubleshoot different software issues for Engraving Machines
- Walked customers through step-by-step guides on installing required parts for their engraving machines
- Managed all International sales calls, requests, and provided direct support to our branch headquarters in France
- Handle inbound customer requests through our CRM software
- Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators
- Responsible for achieving specific sales business targets and maximizing sales opportunities on each and every call
- Track trends in customer feedback and collaborate with management to determine the root cause of issues
- Maintained good working relationships with vendors and resolved disputes.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Responded to inbound inquiries regarding accounts and payments.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
Tax Manager
Jackson Hewitt
01.2016 - 04.2019
- Prepared simple and complex tax returns for individuals by using knowledge of federal, state and local tax codes and publications
- Handled cash, check and credit transactions, performed daily accounting and book keeping activities for branch office
- Managed branch front office, handled telephone and walk-in inquiries and setup appointments for clients
- Managed 3 employees and assisted 2 stores for their Grand Opening.
Sale Associate & Marketing
Awards Atlanta
01.2014 - 08.2015
- Helping customers choose and customize their awards
- Build a positive experience to help open the door for future business
- Worked in production to create and customize awards to help the appearance
Education
Associate of Applied Science - Accounting
Georgia Technical College
Lawrenceville, GA12.2018
Skills
- Customer Service
- Accounting
- QuickBooks
- Sage
- Sales
- Microsoft Office
- Critical Thinking
- Troubleshooting
- Microsoft Dynamics GP
- Project Planning
- Concur/SAP
- Mondaycom
Certification
- Computerized Account Specialist
- Payroll Accounting Specialist
- Tax Preparation Specialist
- Office Account Specialist
- Google IT Professional - Technical Support Fundamentals
- Google IT Professional - Networking
- Google IT Professional - Operating Systems
- Google IT Professional - Systems Administration and IT Infrastructure
- Working on Netsuites - Anchor Group.
Timeline
Administrative Assistant
Insight Services & Co. LLC
06.2023 - Current
Account Specialist II
SafeGuard Products International
03.2022 - 05.2023
Key Accounts Specialist
GravoTech
11.2021 - 03.2022
International Sales Associate
GravoTech
04.2019 - 11.2021
Tax Manager
Jackson Hewitt
01.2016 - 04.2019
Sale Associate & Marketing
Awards Atlanta
01.2014 - 08.2015
Associate of Applied Science - Accounting
Georgia Technical College
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