Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Victoria Griffin

Jefferson,GA

Summary

Thorough team contributor that creates memorable patient experiences and relationships. Knowledgeable in quality assurance practices such as HIPPA, demonstrating expertise in EMR such as EPIC, Raintree, and scheduling systems. Exceptional verbal communication between coworkers and patients. Experienced in customer satisfaction and operational efficiency.

Overview

12
12
years of professional experience

Work History

Supervisor

Marine Accessories Inc.
08.2023 - Current
  • Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Meet with customers and vendors to ensure product quality and customer satisfaction.
  • Educate staff on organizational mission and goals to help employees achieve success.
  • Create and manage project plans, and timelines.
  • Maintain database systems to track and analyze operational data.

Medical Front Office Coordinator

BenchMark Physical Therapy
01.2021 - 08.2023
  • Scheduled patients and maintained an average of 200 scheduled patients weekly.
  • Responsible for maintaining an organized schedule for Physical Therapists.
  • Maintains organized work space.
  • Experienced in Electronic Medical Records, Raintree and EPIC.
  • Greets all patients in a friendly and welcoming manner.
  • Schedule referrals received by fax, telephone, brought in by patients, and sent electronically by physician offices.
  • Verify and review insurance coverage with patients as well as collect co-pays, help initiate Peer to Peer meetings with Physical Therapists and submit needed information for authorizations.

Head of the Department

Smi Composites LLC
01.2019 - 01.2021
  • Created carbon fiber medical equipment.
  • Launched quality assurance practices for each phase of development.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Office Coordinator

Able Tapping LLC
01.2013 - 01.2016
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Created and implemented secure filing systems for sensitive employee and client documents.

Education

Applied Technical Management - Management

Athens Technical College
Athens, GA
06-2021

High School Diploma -

Banks County High School
Homer, GA
05-2013

Skills

  • EPIC EMR
  • Raintree EMR
  • Schedule development
  • Workflow management
  • Verbal and written communication
  • Goal oriented
  • Customer service
  • Relationship building
  • Team building
  • Documentation and reporting

Accomplishments

  • Achieved Customer Service Award.

Timeline

Supervisor

Marine Accessories Inc.
08.2023 - Current

Medical Front Office Coordinator

BenchMark Physical Therapy
01.2021 - 08.2023

Head of the Department

Smi Composites LLC
01.2019 - 01.2021

Office Coordinator

Able Tapping LLC
01.2013 - 01.2016

Applied Technical Management - Management

Athens Technical College

High School Diploma -

Banks County High School

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Victoria Griffin