Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Victoria Griffin

Jefferson

Summary

- Actively pursuing a Medical Assisting certification.

-Thorough team contributor that creates memorable patient/client experiences and relationships. Knowledgeable in quality assurance practices such as HIPPA, demonstrating expertise in EMR such as EPIC, Raintree, and scheduling systems. Exceptional verbal communication between coworkers and patients. Experienced in customer satisfaction and operational efficiency.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Mavis
04.2025 - Current
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled customer appointments and followed up with reminder phone calls.

Supervisor

Patrick Industries
08.2023 - Current
  • Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Meet with customers and vendors to ensure product quality and customer satisfaction.
  • Educate staff on organizational mission and goals to help employees achieve success.
  • Create and manage project plans, and timelines.
  • Maintain database systems to track and analyze operational data.

Medical Front Office Coordinator

BenchMark Physical Therapy
01.2021 - 08.2023
  • Scheduled patients and maintained an average of 200 scheduled patients weekly.
  • Responsible for maintaining an organized schedule for Physical Therapists.
  • Maintains organized work space.
  • Experienced in Electronic Medical Records, Raintree and EPIC.
  • Greets all patients in a friendly and welcoming manner.
  • Schedule referrals received by fax, telephone, brought in by patients, and sent electronically by physician offices.
  • Verify and review insurance coverage with patients as well as collect co-pays, help initiate Peer to Peer meetings with Physical Therapists and submit needed information for authorizations through sites such as Availity, BCBS Athem, Tricare, and workman's comp.

Head of the Department

Smi Composites LLC
01.2019 - 01.2021
  • Created carbon fiber medical equipment.
  • Launched quality assurance practices for each phase of development.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Education

Associate of Applied Science - Medical Assisting

Athens Technical College
Athens, GA
05-2026

Applied Technical Management - Management

Athens Technical College
06-2021

High School Diploma -

Banks County High School
05-2013

Skills

  • Record preparation
  • Appointment confirmation
  • Insurance verification
  • Insurance pre-authorizations
  • Sensitive information handling
  • Customer service expertise
  • Front office management

Accomplishments

  • Achieved Customer Service Award.

Timeline

Assistant Manager

Mavis
04.2025 - Current

Supervisor

Patrick Industries
08.2023 - Current

Medical Front Office Coordinator

BenchMark Physical Therapy
01.2021 - 08.2023

Head of the Department

Smi Composites LLC
01.2019 - 01.2021

High School Diploma -

Banks County High School

Associate of Applied Science - Medical Assisting

Athens Technical College

Applied Technical Management - Management

Athens Technical College

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Victoria Griffin