Victoria Hurd
LAWRENCEVILLE,GA
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Aircraft Specialists Jet Center
07.2018 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Customer Service Cashier
Publix
05.2016 - 07.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Utilized various software applications to process customer orders.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Associate of Science - Radiologic Technology
Gwinnett Technical College
Lawrenceville, GA05.2024
Skills
- Mobile X-Ray
- Body Positioning and Placement
- Proficient in GE, Philips, Shimadzu, and Carestream Equipment
- Equipment Disinfection
- Room Cleaning and Restocking
- Patient Transporting
- Emotional and Social Support
- Monitoring Patient Conditions
- Critical Thinking
- Infection Control Standards
- Patient Safety
Certification
BLS Certified
Timeline
Customer Service Representative
Aircraft Specialists Jet Center
07.2018 - 07.2022
Customer Service Cashier
Publix
05.2016 - 07.2018
Associate of Science - Radiologic Technology
Gwinnett Technical College
BLS Certified