Victoria Lee
Bainbridge
Summary
Operations professional with solid background in streamlining processes and enhancing operational efficiency. Known for effective team collaboration and achieving results in dynamic environments. Skilled in process optimization and problem-solving, with reliable and adaptable approach to changing needs.
Overview
12
12
years of professional experience
Work History
Operations Specialist
General Dynamics Land Systems
06.2017 - Current
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
Customer Care Representative
Quality Inn Suites Choice Hotels International
03.2017 - 06.2017
- Performed front desk duties including check in/out services
- Accurately input guest information
- Processed cash and credit transactions
- Provided suggestive sales to guests pertaining to specific hotel promotions
- Effectively coordinated room statuses with housekeepers and other staff
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
Line Assembler
Teligent EMS
10.2016 - 02.2017
- Collaborated with team members to meet production deadlines and maintain a consistent workflow.
- Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
- Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.
- Met daily quotas consistently by always working hard and efficiently with little downtime.
Assistant Store Manager
Family Dollar
01.2016 - 08.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Customer Service Representative
TMX Finance (TitleMax)
05.2013 - 09.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Key Holder/Assistant Manager
The Shoe Department
12.2012 - 05.2013
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Education
Associate in Science (AS) - Healthcare Administration
Colorado Technical University
12.2024
HIGH SCHOOL DIPLOMA - undefined
BAINBRIDGE HIGH SCHOOL
Bainbridge, GA05.2009
Skills
- Microsoft Office
- Retail Management/Store Management
- Finance/Cash handling
- Multi-line Phone Systems Data Entry/production Logistics Customer support/customer service Military products Medical equipment
- Multi-line Phone Systems
- Assistant Manager Experience
- Management
- Medical terminology
- Customer service
- Financial services
Timeline
Operations Specialist
General Dynamics Land Systems
06.2017 - Current
Customer Care Representative
Quality Inn Suites Choice Hotels International
03.2017 - 06.2017
Line Assembler
Teligent EMS
10.2016 - 02.2017
Assistant Store Manager
Family Dollar
01.2016 - 08.2016
Customer Service Representative
TMX Finance (TitleMax)
05.2013 - 09.2015
Key Holder/Assistant Manager
The Shoe Department
12.2012 - 05.2013
HIGH SCHOOL DIPLOMA - undefined
BAINBRIDGE HIGH SCHOOL
Associate in Science (AS) - Healthcare Administration
Colorado Technical University
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