VICTORIA LERMA
Saint Marys
Summary
Executed administrative support functions as primary liaison between patients and providers.
Assisted in delivering patient care and supporting medical staff in various healthcare settings. Communicated effectively to promote teamwork and enhance patient experiences. Applied knowledge of clinical procedures and patient management to contribute to better healthcare results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Freedom Innovation And Design LLC
06.2018 - 12.2023
- Scheduled appointments
- Kept all files organized and up to date
- Coordinated office inventory by restocking supplies and placing purchase orders.
- Oversaw inventory and office supply purchases.
- Checked accuracy and integrity of files and resolved errors.
- Processed accounts receivable and accounts payable.
- Greeted customers and visitors in-person and via telephone calls.
Patient Access Representative
Emory Healthcare
03.2019 - 09.2020
- Registered incoming EMS and walk-in patients
- Responsible for getting patient signatures on consent forms
- Verified patient demographics
- Verified patient insurance eligibility
- Kept all patient information organized
- Communicated important patient information to the Doctors and Nurses
- Remained flexible and available to cover shifts
Server/ Cashier/ Customer Service Associate
IHOP
08.2015 - 01.2016
- Greeted customers and provided prompt, courteous customer service.
- Took and delivered food orders, collected payments, and operated cash register.
- Remained flexible and available to cover shifts.
Bartender/Cashier/ Customer Service Associate
The Swamp
01.2015 - 08.2015
- Took drink orders, prepared drinks, and collected money.
- Checked the identification of customers to ensure they met the minimum drinking age.
Hostess/ Server/ Customer Service Associate
IHOP
08.2012 - 08.2014
- Answered phones, greeted and directed patrons, and operated cash register.
- Helped the servers by delivering food and drinks, and kept the restaurant clean and organized.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Jacksonville, FLAssociate of Science of Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL04.2017
Diploma - Emergency Medical Technician
Nunez Community College
Chalmette, LA05.2015
High School Diploma - undefined
Kennesaw Mountain High School
Kennesaw, GA05.2013
Skills
- Patient confidentiality
- Sterile procedures and techniques
- Medication administration
- Medical Terminology
- HIPPA Compliance
- Release of Information
- Computer Information Systems
- Electronic Health Records
- Medical Transcription
- Electronic Medical Records
- Office Accounting
- Greenway Medical Coding
- Principles of Management and Ethics
- Medical Records Management
- Medical Laws
- Patient Registration
- Microsoft Word/Microsoft Office
- Introduction to ICD-10-CM Coding
- Professional phone etiquette
Certification
AHA BLS Certification 12/2025
Timeline
Patient Access Representative
Emory Healthcare
03.2019 - 09.2020
Administrative Assistant
Freedom Innovation And Design LLC
06.2018 - 12.2023
Server/ Cashier/ Customer Service Associate
IHOP
08.2015 - 01.2016
Bartender/Cashier/ Customer Service Associate
The Swamp
01.2015 - 08.2015
Hostess/ Server/ Customer Service Associate
IHOP
08.2012 - 08.2014
Associate of Science of Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy
Diploma - Emergency Medical Technician
Nunez Community College
High School Diploma - undefined
Kennesaw Mountain High School
Bachelor of Science - Nursing
Chamberlain College of Nursing