Victoria McCartney
Cumming
Summary
Results-driven operations leader with 10+ years of experience leading high-performing teams, optimizing operations, and delivering exceptional customer experiences within the luxury automotive industry. Proven success driving revenue growth, improving operational performance, and developing high-performing teams. Currently serve as New Car Sales Director for one of Audi's top-performing dealerships, consistently ranked among the Top 10 Audi dealerships nationally in new vehicle sales and #1 in used vehicle sales within the organization. Expertise includes operations management, strategic planning, CRM strategy, process improvement, inventory management, and cross-functional leadership. MBA Candidate, University of Georgia.
Overview
11
11
years of professional experience
Work History
New Car Sales Director
Audi Atlanta
Atlanta, GA
01.2023 - Current
- Led new vehicle sales operations for one of Audi's top-performing dealerships, overseeing sales performance, inventory strategy, dealer trades, customer experience, and team development.
- Managed and coached sales managers, Internet sales professionals, and sales consultants to achieve monthly volume, gross profit, and customer satisfaction goals.
- Consistently ranked among the Top 10 Audi dealerships nationally in new vehicle sales performance and helped drive the #1 used vehicle sales ranking within the organization.
- Directed CRM strategy, lead management, appointment conversion, digital retailing initiatives, and Audi Connect compliance.
- Partnered with executive leadership to improve profitability, operational performance, and customer experience.
Sales Manager
Audi Atlanta
Atlanta, GA
09.2021 - 12.2022
- Developed sales growth strategies in collaboration with senior management. Trained, mentored, and supported sales staff to optimize performance, improve closing ratios, and maximize departmental profitability.
Internet Sales Manager
Audi Atlanta
Atlanta, GA
03.2020 - 08.2021
- Led digital sales operations, increasing lead engagement and appointment conversion through process improvements, CRM management, and customer-focused communication strategies.
Business Development Manager
Audi Atlanta
Atlanta, GA
11.2016 - 02.2020
- Managed a database of more than 2,500 client accounts and generated new business through outreach, cold calling, and strategic follow-up.
Department Manager, Women's Trend
Nordstrom
Atlanta, GA
12.2015 - 09.2016
- Exceeded department sales goals through team coaching and operational leadership.
Education
MBA - Business Administration
University of Georgia
Athens, GA05.2027
Bachelor of Science - Business Administration
Lynn University
Boca Raton, FLSkills
- Operations Management
- Process Improvement
- Team Leadership
- Strategic Planning
- Cross-Functional Collaboration
- Operational Excellence
- Customer Experience
- Performance Coaching
- Change Management
- CRM Management
- KPI & Performance Analysis
- Project Coordination
Timeline
New Car Sales Director
Audi Atlanta
01.2023 - Current
Sales Manager
Audi Atlanta
09.2021 - 12.2022
Internet Sales Manager
Audi Atlanta
03.2020 - 08.2021
Business Development Manager
Audi Atlanta
11.2016 - 02.2020
Department Manager, Women's Trend
Nordstrom
12.2015 - 09.2016
MBA - Business Administration
University of Georgia
Bachelor of Science - Business Administration
Lynn University