Victoria Mcilwain
McDonough
Summary
Organized Front Office Receptionist with experience in managing front desk operations, handling customer inquiries, and maintaining records. Strong communication skills foster clear interactions with clients and team members. Improved office processes to enhance workflow and client satisfaction while creating a welcoming atmosphere and managing multiple tasks effectively.
Overview
24
24
years of professional experience
Work History
Front Desk Scheduler
Wagner Staffing
Stockbridge
09.2025 - 06.2026
- Answered incoming calls to assist patients with scheduling appointments and addressing general inquiries, enhancing patient satisfaction.
- Schedule patient appointments by phone and in person.
- Reviewed patient registration documents and secured required signatures to ensure compliance and accuracy in patient records.
- Scanned and uploaded patient documentation into electronic medical records to maintain accurate patient files. into electronic medical records.
- Processed patient payments, including copays and outstanding balances, ensuring accurate transactions and maintaining financial records.
Medical Office Specialist
Psychiatry Associates of Kansas City
Leawood
02.2022 - 02.2025
- Scheduled new and established patient appointments.
- Resolved patient billing inquiries and processed secure credit card payments, enhancing patient satisfaction.
- Established and updated precise patient records from referrals, ensuring accurate information flow.
- Handled high-volume incoming calls, facilitating efficient scheduling and addressing billing inquiries.
- Distributed new patient paperwork electronically and by mail.
Medical Office Specialist
Kansas City Vascular & General Surgery
Overland Park
02.2021 - 11.2021
- Entered patient demographics and medical information into eClinicalWorks.
- Checked patients in for appointments, verifying required documentation to ensure smooth patient flow.
- Scanned and maintained electronic patient records.
- Ensured collection of copays to maintain accurate financial records. and account balances.
- Answered multi-line phone system, providing prompt assistance to patients.
Front Desk Receptionist
Gilbert Physical Therapy
Camp Hill
10.2019 - 07.2020
- Managed front desk operations to ensure smooth patient check-in, check-out, and appointment scheduling.
- Answered incoming calls and conducted appointment reminder calls to enhance patient communication.
- Prepared new patient charts and maintained organized office records.
- Ordered office supplies and maintained inventory.
- Performed banking deposits while managing incoming and outgoing mail to maintain operational efficiency.
- Processed employee timesheets.
Office Receptionist
Country Meadows Retirement Community
Mechanicsburg
11.2018 - 10.2019
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Facilitated interactions among residents' families, visitors, and vendors with professionalism.
- Operated multi-line phone system to ensure efficient communication.
- Processed incoming and outgoing mail.
- Maintained resident and emergency fire logs.
- Produced the monthly newsletter and daily communication reports.
Bank Teller
Central Bank of the Ozarks
Springfield
05.2017 - 06.2018
- Processed financial transactions accurately and efficiently.
- Balanced daily transactions and completed closing procedures to ensure accuracy and compliance.
- Delivered customer service that met expectations while adhering to regulatory standards.
- Assisted customers in person and by phone to resolve inquiries and enhance satisfaction.
Member Service Representative
Metro Credit Union
Springfield
06.2013 - 05.2017
- Built positive member relationships through exceptional customer service, enhancing member satisfaction and loyalty.
- Processed member financial transactions, ensuring accuracy and compliance with procedures.
- Reviewed and organized closed loan reports, maintaining accuracy to support timely member services.
- Monitored and replenished office supply inventory to ensure availability.
Receptionist / Administrative Assistant
TempWise Staffing, Inc.
Tampa
04.2011 - 01.2013
- Scheduled client appointments and managed memberships.
- Gathered client intake information to facilitate accurate record-keeping. and maintained confidential records.
- Streamlined document filing, copying, faxing, and record maintenance for improved accessibility.
- Coordinated shipping and receiving for UPS and FedEx to ensure timely delivery of materials.
Corporate Wellness Assistant
Medi-Weightloss Clinics, LLC
Tampa
01.2011 - 04.2011
- Organized calendars for meetings and events to facilitate collaboration among Corporate Wellness partners.
- Recorded and distributed meeting minutes to ensure clear communication and follow-up on departmental decisions.
- Maintained business development spreadsheets and reports to track key metrics and support strategic planning.
Receptionist
Medi-Weightloss Clinics, LLC
Tampa
06.2008 - 01.2011
- Managed multi-line telephone system to ensure efficient communication.
- Prepared conference rooms and supported physicians and corporate staff during meetings.
- Coordinated incoming and outgoing mail and shipments to support operational needs.
- Maintained inventory of office supplies to facilitate uninterrupted office operations.
Receptionist
Akerman Senterfitt, PA
Tampa
08.2004 - 09.2005
- Coordinated front desk operations and managed multi-line telephone system to ensure seamless communication.
- Executed processing of mail, shipments, filing, copying, and office documentation to maintain efficient office workflow.
- Monitored and organized office supply inventory to support uninterrupted daily operations.
Pre-Suit Secretary
Morgan & Morgan, P.A.
Tampa
08.2002 - 06.2004
- Supported attorneys and case managers by preparing and reviewing legal documentation for accuracy.
- Compiled and dispatched certified mail, correspondence, and legal forms to facilitate timely communication.
- Requested medical, accident, driving, and ownership records.
- Developed and organized client files to ensure easy access and retrieval of information.
Education
High School Diploma -
HB Plant High School
Tampa, FL05-2000
Skills
- Patient Scheduling & Registration
- Medical Front Office Operations
- Electronic Medical Records (Epic, eClinicalWorks, Athena, NextGen)
- Insurance and Payment Processing
- Medical Documentation and Records Management
- Data Entry Precision
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Multi-Line Phone Systems
- Administrative Support
- Written and Verbal Communication
- Customer Service & Patient Relations
- Typing Speed: 70 WPM
Timeline
Front Desk Scheduler
Wagner Staffing
09.2025 - 06.2026
Medical Office Specialist
Psychiatry Associates of Kansas City
02.2022 - 02.2025
Medical Office Specialist
Kansas City Vascular & General Surgery
02.2021 - 11.2021
Front Desk Receptionist
Gilbert Physical Therapy
10.2019 - 07.2020
Office Receptionist
Country Meadows Retirement Community
11.2018 - 10.2019
Bank Teller
Central Bank of the Ozarks
05.2017 - 06.2018
Member Service Representative
Metro Credit Union
06.2013 - 05.2017
Receptionist / Administrative Assistant
TempWise Staffing, Inc.
04.2011 - 01.2013
Corporate Wellness Assistant
Medi-Weightloss Clinics, LLC
01.2011 - 04.2011
Receptionist
Medi-Weightloss Clinics, LLC
06.2008 - 01.2011
Receptionist
Akerman Senterfitt, PA
08.2004 - 09.2005
Pre-Suit Secretary
Morgan & Morgan, P.A.
08.2002 - 06.2004
High School Diploma -
HB Plant High School